Josephine Bernal
Denver,CO
Summary
Compassionate and dedicated caregiver with extensive experience at R&A Home Care, specializing in medication administration and emotional support. Proven ability to enhance client satisfaction through personalized care plans and effective communication. Skilled in meal preparation and fostering social interaction, ensuring a safe and nurturing environment for clients.
Overview
17
17
years of professional experience
Work History
Personal Caregiver
R&A Home Care
07.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship, fostering emotional support and engagement.
- Maintained cleanliness of living spaces, promoting hygiene and a pleasant environment.
- Supported medication management, adhering to prescribed schedules and protocols.
- Collaborated with healthcare professionals to relay important client updates and needs.
- Adapted care plans based on individual client preferences and changing health conditions.
- Documented daily activities and observations, ensuring accurate record-keeping for care continuity.
- Engaged in ongoing training to enhance caregiving skills and knowledge of best practices.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
Custodial Worker
DPS
10.2022 - 06.2024
- Supervised cleaning operations to ensure maintenance of facility standards and safety protocols.
- Trained new custodial staff on equipment usage and effective cleaning techniques.
- Conducted regular inspections to identify areas needing attention and implemented corrective actions.
- Developed efficient cleaning schedules to optimize workflow and minimize disruption in facilities.
Optometrist Assistant
Americas Best Contacts And Eyeclasses
05.2014 - 2018
- Assisted optometrists in conducting eye examinations and diagnostic tests.
- Educated patients on proper contact lens care and eyewear maintenance.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Scheduled appointments and coordinated patient flow to enhance office efficiency.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Continuously improved skills through participation in ongoing training sessions related to industry advancements or changes in technology.
- Facilitated effective communication between optometrist and patients, explaining treatment plans and procedures clearly.
Pharmacy Technician
Walgreens
08.2008 - 11.2016
- Processed and dispensed medications accurately for patient safety and compliance.
- Assisted pharmacists in medication therapy management and patient consultations.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Educated patients on proper medication usage, side effects, and storage requirements.
- Trained new pharmacy technicians on protocols, procedures, and customer service standards.
- Implemented workflow improvements to enhance efficiency in medication dispensing processes.
- Monitored prescription accuracy through rigorous quality assurance practices and checks.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
BBA - Applied Psychology
Regis University
Denver, CO05.2027
Skills
- Meal preparation
- Medication administration
- Bathing assistance
- Social interaction
- Care plan management
- Emotional support
- Behavioral management
- Dementia care
- Light housekeeping
- Nutrition
- Assisted lifting
- Elderly care
Timeline
Personal Caregiver
R&A Home Care
07.2024 - Current
Custodial Worker
DPS
10.2022 - 06.2024
Optometrist Assistant
Americas Best Contacts And Eyeclasses
05.2014 - 2018
Pharmacy Technician
Walgreens
08.2008 - 11.2016
BBA - Applied Psychology
Regis University