Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Specializing in inquiries, resolving complains, and coordinating orders to maximize user satisfaction. Capable of communicating clearly and empathetically, offering friendly and efficient service.
Hi, I’m
Joseph Alejandra Macias Rodriguez
Customer Service
Bello
Summary
Overview
5
years of professional experience
1
Language
Work History
Leñitos
Customer Service Representative
03.2023 - 04.2024
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Coyote Florida
Customer Service Cashier
01.2020 - 12.2021
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
La Paisita
Customer Service Manager
02.2019 - 12.2019
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
U.E ¨Antonia Esteller¨Venezuela
High School Diploma
05.2001
University Overview
Skills
Customer service
Timeline
Customer Service Representative
Leñitos
03.2023 - 04.2024
Customer Service Cashier
Coyote Florida
01.2020 - 12.2021
Customer Service Manager
La Paisita
02.2019 - 12.2019
U.E ¨Antonia Esteller¨
High School Diploma
05.2001