JOSEPH ZAZZARA
Nederland
Summary
An experienced operations leader in luxury residency environments, with a long history of organizing properties, creating administrative procedures, and guiding teams. Adamant focus on the guest experience with the highest level of hospitality and professionalism.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
PREVENTATIVE MAINTENANCE GM
MONARCH HOTEL & CASINO
BLACKHAWK, CO, USA
04.2025 - Current
- In the process of being promoted to the head of the preventative maintenance department to enhance our luxury guest experience. Website: https://monarchblackhawk.com/
- Led cross-functional teams to streamline processes, ensuring compliance with industry regulations and standards.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
PREVENTATIVE MAINTENANCE ENGINEER II
MONARCH HOTEL & CASINO
BLACKHAWK, CO, USA
04.2025 - Current
- Duties involve implementing and executing preventive maintenance on electrical, HVAC, plumbing, and overall guestroom appearance.
- Also involves keeping equipment and systems functioning optimally, minimizing downtime and ensuring a 5 star guest experience.
- Increased KPI's for hotel room down time and preventive work from 43% to 90%.
- Hire and train new employees through structured education.
- Reduced work order response time from 4 months to inside 20 days by organizing the PME schedule.
- Proactive planning and execution have brought the hotel close to achieving twice-yearly preventive maintenance for all 516 rooms.
- This effort has resulted in a 62% reduction in reactive maintenance and a 74% improvement in preventive work.
- This approach has led to unprecedented operational success in the hotel's history and significantly boosted guest satisfaction.
- Helped implement work order software to improve insights on daily workflows.
- Management of administrative records, expenses, and inventory.
- A Preventive Maintenance Engineer (PME) plays a crucial role ensuring the smooth and safe operation of all 516 rooms. Website: https://monarchblackhawk.com/
FOUNDER & DIRECTOR of DESIGN
GARDENING ON WALLS
NEDERLAND, CO, USA
01.2015 - 01.2024
- Successfully designed, built and installed all artificial foliage in the lobby, restaurants and pool areas.
- Hotels and upscale apartment buildings were a frequent buyer of our walls.
- Annual budgeting, billing and collections, exceptional tracking of expenses and purchase orders.
- Hire and train new employees.
- Colorado's leading design build, vertical garden business. Preserved moss, artificial, and living walls. Built and installed 100's of walls all across the US especially for luxury hotels and apartments. Website: https://www.gardeningonwalls.com/
PROJECT & OPERATIONS MANAGER
CORNERSTONE PAINTING & COATINGS
DENVER, CO, USA
01.2016 - 01.2017
- Oversaw the management of several large commercial projects.
- Budget Adherence: Monitor cost performance index (CPI) and identify potential budget overruns.
- Scope Management: ensure all project objectives, as defined at the outset, were achieved.
- Fireproofing specific metrics: Confirm the fireproofing application meet all relevant local, state and national building codes and standards.
- Cornerstone Coatings is a large commercial and industrial painting, coatings, and fireproofing contractor founded in 1992 and serves the Denver, Front Range, and surrounding Rocky Mountain States.
ACCOUNT MANAGER & INSTALLER
ROBERTS HOME REPAIR
CASTLE ROCK, CO, USA
01.2014 - 01.2016
- Performed professional, residential remodeling, repair and home maintenance services throughout Castle Rock and Castle Pines specializing in very high end homes.
- Oversaw project timelines and budgets, coordinating efforts between clients and contractors.
- Managed client relationships, ensuring satisfaction and retention through effective communication.
CONSTRUCTION OPERATIONS MANAGER
THE BRICKMAN GROUP
BROOMFIELD, CO, USA
01.2006 - 01.2014
- Led 8 crews to optimize revenue and grow the business.
- Worked closely with property managers to ensure customer relations and satisfaction.
- Oversaw the complete landscape maintenance life cycle for a portfolio of 130 properties across the Boulder, Broomfield, and Longmont regions.
- Ensuring consistency, high standards, of aesthetic functionality and client satisfaction.
- Directed daily operations for 20 - 40 team members, driving work flows, project completion, safety, performance feedback, hiring, firing, and promotion.
- Boosted efficiency to 93% in 2014 optimizing budgeted hours for the year.
- The largest commercial landscaping company in the U.S.
Education
Nutrition -
Arapahoe Community College
Littleton, CO01.2015
Graphic Design - undefined
SUNY Cobleskill
Syracuse, NY01.2002
Skills
- High-end service professional
- Budgeting and Finance
- Staff development
- Design expertise
- Working on PMP Certification
- Time allocation planning
- Building project manager
- Quality control assessments
- Customer engagement
- Operations management
- Inventory control
- Customer relationship management
- Staff supervision
- Vendor relationships
- Inventory oversight
Certification
- 10 hour OSHA
- Colorado Food Manager Certification
- Working on PMP Certification
Languages
Spanish
Limited Working
Interests
- Hiking
- Backpacking
- Passionate about balancing physical health with mental and emotional wellness
- Archery
Timeline
PREVENTATIVE MAINTENANCE GM
MONARCH HOTEL & CASINO
04.2025 - Current
PREVENTATIVE MAINTENANCE ENGINEER II
MONARCH HOTEL & CASINO
04.2025 - Current
PROJECT & OPERATIONS MANAGER
CORNERSTONE PAINTING & COATINGS
01.2016 - 01.2017
FOUNDER & DIRECTOR of DESIGN
GARDENING ON WALLS
01.2015 - 01.2024
ACCOUNT MANAGER & INSTALLER
ROBERTS HOME REPAIR
01.2014 - 01.2016
CONSTRUCTION OPERATIONS MANAGER
THE BRICKMAN GROUP
01.2006 - 01.2014
Graphic Design - undefined
SUNY Cobleskill
Nutrition -
Arapahoe Community College
Personal Information
Title: DIRECTOR OF OPERATIONS