Adept at enhancing team efficiency and customer satisfaction, my tenure at Xcel Energy honed my problem-solving and teamwork skills. Through streamlining data processes and excelling in customer service, I significantly contributed to project successes and operational improvements, embodying professionalism and a keen eye for detail.
Driven to learn quickly, training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
44
44
years of professional experience
Work History
Technical Support / System Data Training
Public Service Electric /Xcel Energy
Denver, CO
04.1972 - 06.2010
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Analyzed problems and worked with teams to develop solutions.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Contributed to positive work environment by actively participating in team-building activities.
Streamlined data entry processes, significantly reducing manual errors.
Assisted in development of new product feature, contributing to user-friendly experience.
Collected, arranged, and input information into database system.
Observed packing operations to verify conformance to specifications.
Grocery Clerk General Merchandise and Produce Dept
Del Farm and King Soopers
Denver, CO
09.1966 - 04.1970
Stocked shelves to ensure availability of products for customer satisfaction.
Maintained clean and organized workspaces, improving store presentation.
Assisted customers with product inquiries for enhanced shopping experience.
Improved store efficiency by organizing backroom inventory effectively.
Conducted price checks and labeling, ensuring accurate product pricing.
Rotated stock to prevent product spoilage and ensure freshness.
Increased product accessibility by maintaining clear aisles and displays.
Inspected products for damages to maintain quality standards.
Assisted in inventory counts, aiding in accurate stock management.
Enhanced store cleanliness with regular maintenance of public areas.
Stocked shelves and organized merchandise displays for easy retrieval.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Assisted customers by finding items quickly to boost store satisfaction rates.
Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Communicated with customers and staff politely and professionally to uphold store standards.
Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
Removed trash, swept, and mopped floors for professional appearance.
Retrieved items for customers and verified prices.
Contributed to increased sales performance by stocking shelves in a visually appealing manner.
Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
Assisted customers in locating products, enhancing shopping experience.
Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
Ensured freshness and quality of produce, leading to repeat customers and positive feedback.
Education
No Degree -
University of Colorado Denver
Aurora, CO
High School Diploma -
St. Joseph High School
Denver, CO
09-1969
Skills
Teamwork and collaboration
Quick learner
Problem-solving
Interpersonal and social skills
Attention to detail
Flexible schedule
Professionalism and etiquette
Dependable and reliable
Self motivation
Professionalism
Interests
Enjoy experimenting with different ingredients and flavors in the kitchen
Growing herbs, vegetables, or fruits in home gardens
I like trying new recipes and food trends
I participate in low-impact exercises to strengthen core muscles
Cooking
I like working with my hands and fixing things
I participate in various sports activities for physical activity, camaraderie
Timeline
Technical Support / System Data Training
Public Service Electric /Xcel Energy
04.1972 - 06.2010
Grocery Clerk General Merchandise and Produce Dept
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media
<ul>
<li>Develop secure communication protocols, boosting data protection, and operational efficiency.</li>
<li>Implement encryption systems, ensuring secure data transmission and enhancing network reliability.</li>
<li>Collaborate with IT teams to troubleshoot and resolve communication issues, maintaining seamless operations.</li>
<li>Manage secure data transmission protocols, safeguarding sensitive military information. Conduct thorough system diagnostics to preempt potential issues.</li>
<li>Provided technical support to personnel for various software and hardware issues.</li>
<li>Configured and maintained network infrastructures supporting communication needs.</li>
<li>Maintained inventory of all IT equipment and supplies in use by the organization.</li>
<li>Trained end users on how to use new systems and technologies effectively.</li>
<li>Provided technical support for users experiencing hardware or software issues.</li>
<li>Managed IT systems to ensure optimal functionality for military operations.</li>
</ul> at United States Army, Fort Cavazos<ul>
<li>Develop secure communication protocols, boosting data protection, and operational efficiency.</li>
<li>Implement encryption systems, ensuring secure data transmission and enhancing network reliability.</li>
<li>Collaborate with IT teams to troubleshoot and resolve communication issues, maintaining seamless operations.</li>
<li>Manage secure data transmission protocols, safeguarding sensitive military information. Conduct thorough system diagnostics to preempt potential issues.</li>
<li>Provided technical support to personnel for various software and hardware issues.</li>
<li>Configured and maintained network infrastructures supporting communication needs.</li>
<li>Maintained inventory of all IT equipment and supplies in use by the organization.</li>
<li>Trained end users on how to use new systems and technologies effectively.</li>
<li>Provided technical support for users experiencing hardware or software issues.</li>
<li>Managed IT systems to ensure optimal functionality for military operations.</li>
</ul> at United States Army, Fort Cavazos