Joseph Sierra
Westminster
Summary
Superior salesmanship, consistently outperforming Resourceful problem solver Conscientious work habits Dependable and trustworthy Able to work in team
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. I am Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Flat irons, Audi Dealership
Broomfield
05.2020 - 06.2021
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented quality control measures to uphold company standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Tinter
303 WINDOWS TINTING
Brighton
Detailer
Wash N gloss
Greeley
Tinter
Just right window tinting
Greeley
Delivery man
Triple s party rental
Greeley
Detail manager
- Led team of 7 detailers for 1 year and half
- Answer customer’s questions through phone and directly face to face
- Find new customers
- Promote the products to achieve sale value beyond the target
- Managed and maintain customer database
Window tinter
- Managed and supervised
- Schedule appointments for customers
- Inventory control
- Gave good service for customer
- Answered customer questions
Driver/supervisor
- Led team of 3
- Make sure everything on the list is in the truck for customer
- Respect customer and the area
- Driver of a big truck
- Maintain, keep shop clean
Education
High School -
Mountain range high school
Westchester, Co05.2017
High School -
Horizon high school
Thornton, Co05.2016
High School -
Vantage point high school
Northglenn, Co05.2014
Skills
- Good communication
- Attractive performance
- High motivation
- Creative problem solving skills
- Fast learning
- Customer Service Skills
Qualifications Summary
- Superior salesmanship, consistently outperforming
- Resourceful problem solver
- Conscientious work habits
- Dependable and trustworthy
- Able to work in team
Timeline
Assistant Manager
Flat irons, Audi Dealership
05.2020 - 06.2021
Tinter
303 WINDOWS TINTING
Detailer
Wash N gloss
Tinter
Just right window tinting
Delivery man
Triple s party rental
Detail manager
Window tinter
Driver/supervisor
High School -
Mountain range high school
High School -
Horizon high school
High School -
Vantage point high school