Joseph Santillanda
Littleton
Summary
Accomplished Manager with a proven track record at Edwards Meats, enhancing customer satisfaction and driving revenue growth. Expert in team leadership and complex problem-solving, I've led teams to exceed performance goals through strategic planning and effective staff training. Achieved consistent results in challenging markets, demonstrating exceptional decision-making and communication skills.
Overview
23
23
years of professional experience
Work History
Manager
Edwards Meats
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Front End Supervisor
King Soopers
09.2016 - 03.2023
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 18 checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
General Manager of Operations
Fast Cash
08.2001 - 11.2014
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
Education
High School Diploma -
West High Schhol
Denver, CO05-1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
Timeline
Manager
Edwards Meats
04.2023 - Current
Front End Supervisor
King Soopers
09.2016 - 03.2023
General Manager of Operations
Fast Cash
08.2001 - 11.2014
High School Diploma -
West High Schhol
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