Joseph Martinez

• Ensure outstanding customer service by effectively communicating with passengers and transporting them safely to their destinations
• Maintain vehicle cleanliness and condition to ensure passenger safety and comfort, adhering to company policies and regulations
• Demonstrate calmness in stress situations whether it is with a customer or road conditions
• Ability to assess and adapt to customer moods and emotions to ensure they have a pleasant experience
• Navigate diverse routes and manage time effectively to ensure on time arrivals

• Receive incoming raw materials
• Pull tickets for production and gather raw materials for production
• Create and process purchase orders in the system
• Organize and stock warehouse with raw materials
• Maintain pallets and bins of raw materials and material counts
• Ship finished product to customers using Fed X, UPS, DHL, etc.
• Work with company buyer to replenish low stock of inventory to keep production at a constant flow
• Inspect parts when received to confirm if there are any damaged parts
• Ship out and document damaged parts
• Assist with organization of shipping and receiving
• Assist Management, Buyers, Engineers with any outgoing shipments with product, machine parts, etc.

• Interpret and apply customer-specific policies and procedures related to compensation and benefits, including Retirement, Health Benefits, Thrift Savings Plan (TSP), and other pay-related deposits
• Identify discrepancies and coordinate with IBC Human Resources to reconcile and implement necessary pay adjustments when employees retired, changed positions, pay grades, or were terminated
• Conduct thorough research and data analysis to identify and correct payroll errors and ensure accurate pay processing to ensure the requests were processed within the service level agreement
• Investigate and resolve complex payroll, personnel, and benefits-related issues through in-depth analysis and policy application
• Utilize automated payroll and personnel systems/subsystems on a daily basis for data entry, output review, issue resolution, and process accuracy
• Research, interpret, and apply relevant laws, policies, regulations, and procedures related to the payroll delivery system, particularly in response to legislative and regulatory changes
• Conduct audits to resolve retroactive pay and leave discrepancies utilizing standardized government spreadsheets and manual documentation
• Managed sensitive personal information with discretion, maintaining confidentiality at all times during payroll operations.
• Supported smooth onboarding of new hires with efficient processing of required documentation and payroll setup.
• Ensured accurate and timely payments for civilian employees by diligently reviewing timesheets and pay calculations.
• Collaborated with HR department to ensure seamless integration of personnel actions affecting pay, such as promotions or transfers.
• Performed detailed reconciliations of payroll accounts, identifying discrepancies and implementing corrective measures swiftly when necessary.
• Maintained up-to-date knowledge of federal regulations and guidelines, ensuring compliance in all payroll operations.
• Reduced payroll discrepancies by conducting regular audits of employee records and addressing errors promptly.

• Operate and maintain a variety of printing and bindery equipment to ensure continuous, high-quality production; coordinate with third-party vendors for equipment maintenance and repairs as needed
• Produce printed materials in strict accordance with detailed specifications and departmental Manufacturing Operating Procedures (MOPs)
• Conduct final quality assurance inspections to verify that all printed products meet customer requirements and specifications
• Implement process improvements to First Article procedures, significantly reducing turnaround time for customer orders
• Train personnel on standardized processes and product assembly to ensure consistent quality and efficiency
• Support inventory control efforts and maintain accurate monthly billing and production reports
• Communicate with internal departments to resolve and close outstanding service tickets
• Reconcile and update ticketing records to reflect the status of completed orders
• Maintain organized department filing systems, including Engineering Change Orders, approved literature, and labeling documentation
• Operate sit-down and stand-up forklifts for stocking materials in the warehouse
• Utilize order pickers to retrieve materials required for customer orders in a timely and efficient manner
• BTR (Bench to Repair) trouble shoot, repair and service customer machines
• Utilized Salesforce in the system so internal and external customers could track status on medical devices
• When needed work on the manufacturing line building displays, frame pre, sub and final assembly of machines
• Trained new employees in proper use of equipment, safety procedures, and company policies.
• Troubleshot technical issues efficiently to minimize delays in project completion times.
• Ensured accurate billing by tracking completed jobs and materials used for each project.
• Contributed to business growth by consistently meeting or exceeding monthly sales targets through excellent customer service and quality products.
• Consistently met strict quality assurance standards through rigorous inspection of completed work, ensuring customer satisfaction and repeat business.
• Increased production efficiency by streamlining workflows and reducing downtime.
• Managed inventory levels to minimize costs while ensuring availability of necessary materials.
• Advised customers on appropriate paper stock choices based on their specific project objectives, maximizing overall impact of final printed materials while staying within budget constraints.
• Implemented cost-saving measures that increased profitability without sacrificing quality or client satisfaction levels.
• Coordinated with other departments such as bindery and shipping to ensure seamless end-to-end production processes for clients'' orders.
• Developed strong relationships with suppliers, resulting in improved pricing negotiations and delivery schedules for essential supplies.
• Coordinated with shipping department to ensure timely delivery of final products to clients.

• Lead, coach, and provide constructive feedback to the Spares team to drive performance, productivity, and continuous improvement
• Oversee and coordinate all aspects of the production workflow to ensure efficient operations and timely output
• Identify production bottlenecks and recommend and implement effective solutions to optimize processes and improve throughput
• Collaborate with engineering and supervisory staff to develop and implement plans, procedures, and controls to maintain regulatory compliance
• Recommend updates to departmental policies and procedures to enhance efficiency, accuracy, and compliance
• Deliver training sessions to assemblers and other manufacturing support staff to ensure knowledge retention and process adherence
• Represent the manufacturing department on cross-functional projects as required
• Identify and resolve scheduling disruptions to maintain production timelines and commitments
• Analyze and resolve inventory-related issues, ensuring materials are available and accurately accounted for
• Forecast supply and labor needs for field updates to support weekly and monthly build schedules
• Maintain full regulatory compliance across all areas of production and inventory
• Collaborate with engineers, buyers, and planners to address quality, process, production, and raw material concerns
• Lead on-the-floor training initiatives in response to production quality issues to reinforce best practices
• Maintain accurate inventory levels and improve inventory accuracy in the Spares department
• Participate in departmental leadership activities, including planning, organizing, scheduling, and employee training
• Initiate Engineering Change Orders (ECOs) to correct errors identified in Manufacturing Operating Procedures (MOPs)
• Investigate and process returned products and Quality Control (QC) holds, ensuring timely resolution
• Manage and update training records for the Equipment team using the Learning Management System (LMS)
• Assign new training modules and learning records to employees and generate training reports upon auditor request via LMS
• Pull reports for specific training areas when requested by an auditor from Learning Management System (LMS)
• Identify and analyze trends in error rates, schedule closings, and build report metrics to inform continuous improvement
• Resolve tasks when nonconformities or potential problems with Spare kits arose
• Operate sit-down and stand-up forklifts to manage warehouse inventory
• Use order pickers to retrieve required materials to fulfill customer orders efficiently
• BTR (Bench to Repair) trouble shoot, repair and service customer machines
• Utilized Salesforce in the system so internal and external customers could track status on medical devices
• When needed work on the manufacturing line building displays, frame pre, sub and final assembly of machines
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Assembled and packaged complex mechanical and electrical sub-assemblies in alignment with engineering specifications and quality standards
• Executed and maintained the monthly Spares Build Schedule, ensuring timely completion of deliverables
• Managed the ordering, stocking, picking, and packaging of printed materials to support the Spares production schedule
• Performed regular cycle counts and ensured inventory levels were accurate and aligned with production requirements
• Completed documentation and maintained regulatory records in compliance with Standard Operating Procedures (SOPs) for manufacturing
• Provided support to engineering teams and production planners on specialized builds and ad hoc requests
• Validated Device History Records (DHRs) for spare kits to confirm catalog lot numbers and revision accuracy
• Executed back

flushing of spare kits in preparation for delivery to Finished Goods Inventory

• Build spares for spare kits and other lines
• Maintained awareness of units of measure for raw materials to ensure accurate handling and documentation
• Interpreted and applied company policies and standard procedures in day-to-day operations
• Identified and corrected discrepancies in manufacturing reports to maintain data integrity and compliance
• BTR (Bench to Repair) trouble shoot, repair and service customer machines
• When needed work on the manufacturing line building displays, frame pre, sub and final assembly of machines

• Conducted area clearance and verification of Materials, Equipment, and Documentation (MEDs), ensuring compliance with quality standards through multiple verification checks
• Maintained strict accountability for products and processes, with a strong emphasis on quality assurance
• Promptly escalated any out-of-specification products or processes to leadership for immediate resolution
• Assembled small components into sub-assemblies in accordance with established Manufacturing Operating Procedures (MOPs)
• Demonstrated a solid understanding of and adherence to cleanroom protocols and environmental quality standards
• Acquired and applied hands-on experience with precision measurement tools, including pressure gauges, calipers, flow meters, and micrometers
• Supported leadership in managing production flow, ensuring consistent and steady operational pace along the flow line
• Assemble blood transfusion kits, channels, blood bags, etc.

• Oversaw the daily operations and overall performance of the entertainment department, ensuring alignment with company goals and customer satisfaction
• Trained team members on effective sales techniques and provided ongoing product knowledge development to enhance performance
• Implemented weekly advertising campaigns and promotional strategies to drive product visibility and increase sales
• Ensured all team members maintained current and accurate product knowledge through continuous coaching and training
• Resolved customer concerns professionally and efficiently, referring complex inquiries to appropriate product specialists when necessary
• Monitored department financial performance, consistently achieving monthly sales targets and setting financial goals for future periods
• Collaborated with cross-functional managers to align department activities and maintain strong interdepartmental communication
• Coordinated and facilitated cross-training initiatives across departments to promote staff versatility and team cohesion
• Managed vendor relationships and resolved product-related issues directly with suppliers
• Handled store opening and closing responsibilities in compliance with company standards and procedures
• Interpreted and enforced store policies and procedures to ensure operational consistency
• Identified discrepancies in inventory reports, and conducted detailed analysis of inventory and sales data, broken down by product and individual sales performance
• Maintained accurate time and attendance records for team members and approved time-off requests in accordance with scheduling needs
• Participated in management team meetings to align sales forecasts, track performance metrics, and ensure departmental goals were met
• In home service consultations to determine best entertainment system including wires, sound systems, televisions and best placement for optimum output
• Helped customers trouble shoot system issues either over the phone or in their home when customers experienced issues with their entertainment system such as technical issues, product repair, and product replacement
• Delivered exceptional service to both internal teams and external customers, upholding company standards for customer experience
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

• Loaded and unloaded tools and materials, and performed a variety of general construction tasks to support utility projects
• Repaired and replaced water mains, ensuring minimal service disruption and compliance with safety standards
• Conducted specialized preventive and corrective maintenance, including routine inspections of equipment and infrastructure
• Assisted with the installation and painting of fire hydrants to maintain functionality and visibility in compliance with local codes
• Repaired water line breaks and piping systems efficiently to restore service and prevent further damage
• Located and excavated underground leaks and breaks using appropriate tools and detection methods
• Supported multiple work crews in the installation, maintenance, testing, and repair of water lines, large water meters, valves, fire hydrants, and related infrastructure
• Utilized manual and powered equipment such as shovels, jackhammers, and power tools to install and maintain water valves and piping
• Operated heavy machinery, including hydro-hammers and front loaders, in accordance with safety protocols and project requirements
• Provided visual assistance and clearance for backhoe operators by digging for utilities and ensuring line-of-sight during excavation
• Assisted with traffic control and flagging duties to ensure the safety of the crew and the public
• Accurately located and marked underground water lines to support safe digging operations and utility work
• Verified that all safety procedures were followed while working on utility systems.
• Responded to emergency calls for utility repairs and troubleshooting.
• Performed regular monitoring of utility systems to confirm proper functioning.
• Maintained high standards of workmanship by adhering to industry regulations and company policies during installations, repairs, or maintenance tasks.
• Inspected utility systems to confirm fully-functioning operation and to identify necessary repairs.
• Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
• Tested utility systems for leaks, breaks, or other irregularities.