Joseph Long
Colorado Springs
Summary
Personable and efficient with thorough understanding of online grocery processes and customer service. Possesses knowledge of inventory management and digital order fulfillment, ensuring accurate and timely deliveries. Capable of enhancing customer satisfaction and streamlining operations to boost overall efficiency.
Overview
1
1
year of professional experience
Work History
Online Grocery Associate
Walmart
10.2023 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Worked productively with customers to meet order requirements and service expectations.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Streamlined packaging processes for improved efficiency while maintaining product integrity during transportation or storage before pickup or delivery.
Education
Associate of Arts - Early Childhood Studies
Pikes Peak Community College
Colorado Springs, CO08-2026
High School Diploma -
Connections Academy
Durango, CO05-2024
Skills
- Consumer Engagement Strategies
- Attention to Detail in Orders
- Conflict Resolution Skills
- Time-Efficient Packing Strategies
- Food Safety Compliance
- Efficient Barcode Scanning
- POS Software Proficiency
- Detail-Oriented Approach
- Order Processing Expertise
- Ensuring Order Accuracy
- In-Depth Product Knowledge
- Effective Communication Skills
- Strong Prioritization Skills
- Logistics Coordination
Timeline
Online Grocery Associate
Walmart
10.2023 - Current
Associate of Arts - Early Childhood Studies
Pikes Peak Community College
High School Diploma -
Connections Academy
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