Joseph Ballard
Castle Rock
Summary
Accomplished Shift Leader at Smoothie King, adept in team leadership and problem-solving, significantly enhancing customer satisfaction and workplace efficiency. Excelled in maintaining safety protocols and fostering team collaboration. Demonstrated proficiency in POS software and effective communication, ensuring seamless operations and a positive work environment.
Overview
2
2
years of professional experience
Work History
Shift Leader
Smoothie King
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma -
Douglas County Highschool
Castle Rock, CO05-2025
Skills
- Positive attitude
- Problem-solving
- Flexible schedule
- Safety processes and procedures
- Team leadership
- Customer service focus
- Team collaboration and leadership
Timeline
Shift Leader
Smoothie King
08.2022 - Current
High School Diploma -
Douglas County Highschool
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