Joselyn Eraso Osorio
Medellín
Summary
I am a versatile person and capable of performing several tasks simultaneously. With the expectation of belonging in work environments where commitment and the ability to work as a team are valued. I am characterized by my dynamism, proactivity and enthusiasm. I have good digital knowledge and I seek to develop professionally
Overview
1
1
year of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Management Secretary
TYS GLOBAL SAS, MEDELLIN
02.2023 - 12.2023
- Scheduled appointments and managed calendars efficiently.
- Responded to social media messages and engaged with customers during visits.
- Handled confidential correspondence with discretion and professionalism.
- Drafted and prepared necessary documents for various processes, subject to approval by the general manager.
- Received and managed packages or deliveries addressed to management.
- Prepared quotes and estimates based on the requirements of the process.
- Verified and cross-checked information in data networks to ensure accuracy.
- Managed over 50 customer chats per day
Bilingual Agent
Ilingo2
12.2023 - Current
- Remind patients of their transport or interpreter services for medical or legal appointments.
- Confirm appointments with providers to ensure their attendance.
- Verify appointment details with medical locations, law firms, or insurance adjusters to schedule services accurately.
- Conduct quality control the day after the appointment to ensure services were provided correctly and without issues.
- Collect wait times for transport and interpreter attendance times to report to the accounting department.
- Gather dates and times to create service requests in the system.
- Ability to quickly learn and navigate a complex system.
- Strong problem-solving skills via phone and email.
- Coordinated scheduling of appointments and meetings involving international partners, taking into consideration time zones and cultural nuances.
- Managed over 50 calls per day
Education
High School Diploma -
CEFA - Centro Formativo De Antioquia
Medellin, Colombia 05.2001 -
Currently Studying - Psychology
TIFFIN UNIVERSITY
OHIO, UNITED STATES 01.2023 - Current
Skills
Empathy and patience
Verbal Communication
Technical skills
Customer Service
Multitasking
Fluent Communication
Call center experience
Problem-Solving
Customer Support
Call Management
Timeline
Bilingual Agent
Ilingo2
12.2023 - Current
Management Secretary
TYS GLOBAL SAS, MEDELLIN
02.2023 - 12.2023
Currently Studying - Psychology
TIFFIN UNIVERSITY
01.2023 - Current
High School Diploma -
CEFA - Centro Formativo De Antioquia
05.2001 -
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