Summary
Overview
Work History
Education
Skills
Linkedin Profile
Timeline
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Joselyn Alvarez Florido

Joselyn Alvarez Florido

Bilingual Customer Support Specialist

Summary

Empathetic and adaptable bilingual Customer Support Agent with over 3 years of experience in chat, email, and ticket-based communication. Skilled in handling inquiries related to shipping, payments, finance, and login issues across global markets. Strong written communication, conflict resolution, and emotional intelligence. Passionate about continuous learning and committed to service excellence.

Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

3
3
years of professional experience
19
19
years of post-secondary education
3
3
Languages

Work History

Customer Support Representative

TRANSCOM
03.2025 - Current
  • Handled ticket-based customer inquiries related to European shipping and payment issues.
  • Ensured timely and accurate resolution with high customer satisfaction.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.

Bilingual Chat Agent

Foundever
05.2023 - 02.2025
  • Assisted English-speaking clients with financial inquiries via real-time chat.
  • Delivered professional customer service under pressure and maintained data confidentiality.
  • Gathered valuable feedback from customers, contributing to improvements in products and services offered by the company.

Bilingual Email Support Agent

WEBHELP
04.2022 - 10.2022
  • Helped users resolve login and security issues in a timely, empathetic manner.
  • Ensured accurate handling of sensitive data following internal protocols.
  • Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.

Education

High School Diploma -

Colegio Nacionalizado La Presentación
05.2001 - 01.2020

Skills

Advanced English level

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Linkedin Profile

https://www.linkedin.com/in/joselyn-alvarez-2570a0276?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

Timeline

Customer Support Representative

TRANSCOM
03.2025 - Current

Bilingual Chat Agent

Foundever
05.2023 - 02.2025

Bilingual Email Support Agent

WEBHELP
04.2022 - 10.2022

High School Diploma -

Colegio Nacionalizado La Presentación
05.2001 - 01.2020

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Joselyn Alvarez FloridoBilingual Customer Support Specialist