Joseli Carolina Gutierrez
Senior Customer Service
Bogota,DC
Summary
Dynamic Customer Experience Agent with a proven track record, excelling in complaint resolution and customer relations. Skilled in CRM software and known for exceptional communication and decision-making abilities. Adept at training teams and thriving under pressure, consistently enhancing customer satisfaction and loyalty.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Experience Agent
Mro Supply
02.2024 - 05.2024
Carrier Sales/Broker Sales Representative
Nolan Transportation Group, LLC
06.2023 - 09.2023
Technical Support Representative
Full Potential Solutions
08.2022 - 05.2023
Senior Customer Service Representative
Optum, UnitedHealth Group
11.2020 - 08.2022
Collections Agent
Teleperformance
09.2019 - 02.2020
Technical Support Representative
Callzilla
10.2018 - 06.2019
Customer Service/Sales Agent
Concentrix
02.2018 - 06.2018
Education
High School Diploma -
UEP Colegio Santa Ana
Venezuela 05.2001 -
Skills
CRM software
Timeline
Customer Experience Agent
Mro Supply
02.2024 - 05.2024
Carrier Sales/Broker Sales Representative
Nolan Transportation Group, LLC
06.2023 - 09.2023
Technical Support Representative
Full Potential Solutions
08.2022 - 05.2023
Senior Customer Service Representative
Optum, UnitedHealth Group
11.2020 - 08.2022
Collections Agent
Teleperformance
09.2019 - 02.2020
Technical Support Representative
Callzilla
10.2018 - 06.2019
Customer Service/Sales Agent
Concentrix
02.2018 - 06.2018
High School Diploma -
UEP Colegio Santa Ana
05.2001 -