Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
Timeline
Hobbies
Hi, I’m

Jose Leonardo Alvarez

Site Reliability Engineer | DevOps | Cloud Engineer | AWS | GCP | VMware Cloud | Azure | OCI | IBM CATE | IBM Storage | SAN Specialist | Expert System Administrator
Santiago De Cali,VAC
Jose Leonardo Alvarez

Summary

Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.

Overview

26
years of professional experience
1
Certification
2
Languages

Work History

ASIC S.A.

Senior Technical Specialist
02.2014 - Current

Job overview

  • Responsibilities:
  • Site Reliability Engineering (SRE)
  • Enterprise Technical Support to the IBM POWER Systems
  • AIX Platform Administration, Performance Analysis & Tuning
  • Virtualization Technical Support (PowerVM)
  • High Availability Technical Support and Administration (PowerHA)
  • BladeCenter & PureFlex Systems Technical Support
  • System x Technical Support
  • System Storage Technical Support (Storwize DS Series, FlashSystem)
  • Brocade SAN Administration
  • Purestorage Technical Support (FA-m50r2)
  • VMware Data Center Virtualization, Administration & Design
  • VSphere Operations Management
  • VMware Cloud Design, Deployment, Management and Automation
  • Veeam Backup & Replication
  • AWS Technical Professional, AWS Cloud Practitioner
  • Red Hat Engineer & SUSE Linux Administrator
  • Customers:
  • EMCALI, Banco W, Gases de Occidente, TUYA (Tarjeta EXITO), Grupo Exito (Almacenes Exito & Unico), Bancomeva, Eficacia, Fundacion Mundo Mujer, Banistmo Panama, CONFIAR Cooperativa Financiera, Finesa, Seguridad ATLAS, Bancompartir, FENALCO Antioquia, Flamingo/MEFIA, Grupo Reditos & Matrixtech, Colanta, LG CNS, RUNT, Coopidrogas

Optima Consulting S.A.S.

Oracle Database Consultant
09.2013 - 02.2014

Job overview

  • Responsibilities:
  • Remote DBA Support (OLTP, OLAP, DataWarehouse)
  • Oracle APPS DBA & Database-as-a-service (DBaaS)
  • Diagnostics & Performance Tuning (Statspack, AWR, ADDM, Tkprof, ADRCI, TFA)
  • SQL Tuning & Optimization (Explain Plan, SQLAccess Advisor, SQL Hints)
  • High Availability Support (DataGuard, RAC, OCFS, ASM)
  • Database Monitoring with OEM Cloud Control
  • Health Checks, Migration & Upgrade 10g, 11g to 12c
  • E-Business Suite Support (EBS), Patch Management & Cloning
  • Backup & Recovery (RMAN, DataPump, Flashback)
  • Clients:
  • Efigas, UNE ETP, EPSA, Colgate, Gases de Occidente, TCBUEN, Eficacia, Asmet Salud, Proactiva, Open Mobile PR Wireless, Carvajal TyS

Intergrupo S.A.

Platform Specialist
04.2012 - 08.2013

Job overview

  • Responsibilities:
  • AIX Systems Administration 5.3, 6.1
  • Technical Support in IBM POWER Systems
  • PowerVM (VIOS, LPARs) & PowerHA (HACMP)
  • PureFlex Systems Support, Blade IBM/HP/DELL Support
  • SAN & Storage Management (IBM DS4400, HP EVA4100 - EVA6000 - Storwize V7000 & Unified, DELL EqualLogic, EMC CLARiiON, VNX)
  • VMware Data Center Virtualization, ESX, VMware View & ThinApp
  • Clients:
  • Grupo Mundial (now Orbis Group), Prebel, CrystalVestimundo, TUYA

Cementos Argos S.A.

Information Technology Infrastructure Specialist
11.2011 - 04.2012

Job overview

  • Responsibilities:
  • Database Administration (Oracle 10g & 11g, SQL Server 2008, DB2)
  • AIX Platform Administration 5.3 y 6.1
  • PowerVM Support (VIOS, LPARs)
  • PowerHA Support (HACMP)
  • WebSphere AppServer Administration (WAS 6 & 7)
  • Infrastructure Monitoring & Tuning - 7x24 Availability
  • ASIC Outsourcing

VATIA S.A E.S.P

Database Administrator - IT Infrastructure Specialist
01.2010 - 01.2011

Job overview

  • Responsibilities:
  • Database Administrator (Oracle 10g, SQL Server 2008, MySQL 5, PostgreSQL 8)
  • Red Hat Linux System Administration
  • JBoss/Glassfish Application Server Administration
  • VMware vSphere 4.1 Administration (IBM BladeCenter HS22, HP Proliant)
  • XenServer 4.0 Administration (DELL R810)
  • Storage Management - DELL NAS PowerVault NX3000 & IBM DS3500
  • Tape Library Backup Operator (PowerVault 124T)

Genercauca S.A. E.S.P.

Principal System Engineer
01.2008 - 01.2010

Job overview

  • Responsibilities:
  • Web Development using PHP language
  • Oracle/MySQL procedures development
  • Apache HTTPd/Tomcat administration
  • Webmaster: Hosting & Domain management

MindsIT S.A.S.

Principal Software Development Engineer
04.2006 - 12.2006

Job overview

  • Responsibilities:
  • Develop backend solutions for flow control critical information (processes discipline, news, notifications, schedules, etc.) to the student campus in USA using mobile computing technology - SkoolIT.

EPSA S.A. E.S.P.

Systems Analyst Consultant
06.2005 - 12.2005

Job overview

  • Responsibilities:
  • Elaborate the data dictionary of the billing systems in EPSA S.A E.S.P(CaliColombia) and CETSA S.A. E.S.P (Tuluá-Colombia).
  • Design the extraction, transformation and loading processes (ETL) to migrate the source information to the new ERP system (OpenSGC) of Union Fenosa Group (Owner of EPSA, CETSA and Electricaribe in Colombia)
  • Oracle PL/SQL & Pro
  • C/C++ development to migrate information from legacy systems to the new utilities billing system, using shell pipeline jobs (Bash/ AWK/Sed) in AIX/ Solaris systems.
  • Technical support during Go-Live for the first billing period in the new system.
  • Freelance for Soluziona Consulting - Union Fenosa Group

Solution Systems, Inc.

Principal Software Development Engineer
02.2005 - 06.2005

Job overview

  • Responsibilities:
  • Front-end Development (Javascript, DHTML & CSS)
  • Back-end Development (PHP Language)
  • Store procedures development (Oracle 9i PL/SQL)

Telesat S.A.

E-Training Teacher
03.2005 - 04.2005

Job overview

  • Responsibilities:
  • - Define the structure of the academic course to teach Web Development.
  • - Presentation of the personalized training model according to the customers need.
  • - Telesat customer training and assistance methodology implementation.

Parquesoft S.A.

Web Application Developer & System Administrator
02.2002 - 02.2005

Job overview

  • Roles:
  • Software Architect
  • PHP Backend Development
  • Development Team Manager
  • PostgreSQL & MySQL Store Procedures
  • Systems Analyst & UML Modeler
  • BETA tester
  • Linux Systems Administration
  • Free/Open Source Consultant
  • Start-ups:
  • Colsite, TranSatelite, Azul Digital, Kazak, Mentattech

Universidad del Valle

Consultant Internship
01.2000 - 01.2002

Job overview

  • Red Hat Linux Sysadmin
  • Technical Support
  • Backup Operator
  • PHP Developer & Webmaster
  • System Rooms Monitoring
  • Maintenance Computer Equipment
  • Systems Instructor

Education

Fundación Universitaria Internacional de La Rioja - UNIR

B.Sc IT from Computer/Information Technology Administration and Management
01.2026

University Overview

Politecnico Superior Colombiano

from Integral Management of Service Companies, Business Administration and Management, General
01.2017

University Overview

Politecnico de Colombia

from Senior Management, Business Administration, Management and Operations
01.2017

University Overview

Fundación Universitaria San Martín

Bachelor of Engineering (B.Eng.) from Computer Science
01.2010

University Overview

Universidad del Valle

Bachelor of Science (BSc) from Computer Science
01.2003

University Overview

Skills

Technical Account Manager

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Additional Information

Additional Information

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Certification

Red Hat OpenShift Administrator

Interests

ID

Timeline

Red Hat OpenShift Administrator

06-2025
Senior Technical Specialist
ASIC S.A.
02.2014 - Current
Oracle Database Consultant
Optima Consulting S.A.S.
09.2013 - 02.2014
Platform Specialist
Intergrupo S.A.
04.2012 - 08.2013
Information Technology Infrastructure Specialist
Cementos Argos S.A.
11.2011 - 04.2012
Database Administrator - IT Infrastructure Specialist
VATIA S.A E.S.P
01.2010 - 01.2011
Principal System Engineer
Genercauca S.A. E.S.P.
01.2008 - 01.2010
Principal Software Development Engineer
MindsIT S.A.S.
04.2006 - 12.2006
Systems Analyst Consultant
EPSA S.A. E.S.P.
06.2005 - 12.2005
E-Training Teacher
Telesat S.A.
03.2005 - 04.2005
Principal Software Development Engineer
Solution Systems, Inc.
02.2005 - 06.2005
Web Application Developer & System Administrator
Parquesoft S.A.
02.2002 - 02.2005
Consultant Internship
Universidad del Valle
01.2000 - 01.2002
Politecnico Superior Colombiano
from Integral Management of Service Companies, Business Administration and Management, General
Politecnico de Colombia
from Senior Management, Business Administration, Management and Operations
Fundación Universitaria San Martín
Bachelor of Engineering (B.Eng.) from Computer Science
Universidad del Valle
Bachelor of Science (BSc) from Computer Science
Fundación Universitaria Internacional de La Rioja - UNIR
B.Sc IT from Computer/Information Technology Administration and Management

Hobbies

Hobbies

Table Tennis

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Jose Leonardo AlvarezSite Reliability Engineer | DevOps | Cloud Engineer | AWS | GCP | VMware Cloud | Azure | OCI | IBM CATE | IBM Storage | SAN Specialist | Expert System Administrator