Jose Danilo Corredor Sanchez
Pereira
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Site Survey Administrator
Exactus Energy
04.2023 - 06.2023
- Scheduling appointment process regarding solar installations, contacting homeowners through phone calls or emails to confirm their availability.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced environment.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Managed over 15 scheduling appointments per day through phone and email based on market requirements.
Customer Representative
Beat Ride App Colombia SAS
02.2020 - 08.2022
- Attention to claims and suggestions about company policies to improve customer satisfaction in 75%, providing solution through acknowledgement required to keep most drivers active in app.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction, using tools such as zendesk to respond emails or chats through whatsapp.
- Balance explanation regarding drivers earnings through app for rides that were made, in order to clarify positive o negative amounts reflected on their screen.
- Resolved general questions or claims about app functionality and escalate to department in charge if further was assistance was needed for any technical issue.
Call Center Representative
Accedo Colombia SAS
05.2015 - 02.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of AT&T product information, providing knowledgeable responses to diverse questions.
- Assisted 2 AT&T customers at the same time in average 20 minutes by answering claims, responding to inquiries and handling chat requests.
- Improved overall efficiency 85% by anticipating needs and providing outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of 50 chats per day, addressing customer inquiries through different service channels such as website or social media (Facebook, Twitter), solving problems and providing product information.
Call Center Supervisor
Accedo Colombia SAS
09.2016 - 09.2018
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Trained team members on performance metrics and consumer behavior identification to improve customer satisfaction in 70%.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Executed Monthly Performance Plans with representatives to identify production gaps.
- Established relationships and touch points with clients to promote retention.
Retention Customer Service Representative
Atento Colombia
06.2012 - 05.2014
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Quickly and accurately claim reports, suggested effective solutions and resolved issues to increase customer satisfaction 80%.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Recommended products to customers, thoroughly explaining details.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Customer Service Representative
Telemark Spain
02.2011 - 01.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Delivered excellent customer service, resulting in consistent 80% customer satisfaction rating
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
Education
International Business Technologist - International Business
Servicio Nacional De Aprendizaje (SENA)
Pereira - Ris, Colombia07.2010
Skills
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Customer Service Excellence
- Team Support
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Site Survey Administrator
Exactus Energy
04.2023 - 06.2023
Customer Representative
Beat Ride App Colombia SAS
02.2020 - 08.2022
Call Center Supervisor
Accedo Colombia SAS
09.2016 - 09.2018
Call Center Representative
Accedo Colombia SAS
05.2015 - 02.2020
Retention Customer Service Representative
Atento Colombia
06.2012 - 05.2014
Customer Service Representative
Telemark Spain
02.2011 - 01.2012
International Business Technologist - International Business
Servicio Nacional De Aprendizaje (SENA)
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