Summary
Overview
Work History
Education
Skills
Languages
Timeline

Jose Daniel Gomez Gaviria

Cota, Cundinamarca

Summary

Customer Service Representative, motivated and committed to providing high quality service for superior guest experiences. Positive and contagious personality with excellent interpersonal and relationship building skills, enhancing customer satisfaction and loyalty. Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Coordinador De Producción

E.I.D. SAS
2024.01 - Current

This is our brand new family business.

  • Responsibilities:
  • Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
  • Coordinated with production team to support productivity targets and deadline management.
  • Monitored and tracked progress of all production tasks for on-time delivery.
  • Coordinated communication between departments, fostering a collaborative work environment.
  • Developed and maintained efficient production processes and procedures.
  • Managed inventory and supply chain functions for production materials and equipment.

Chef / Kitchen Hand

Guzman Y Gomez Mexican kitchen
2021.08 - 2022.12
  • Responsibilities:
  • Place multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
  • Monitor food temperature, discarding items not stored correctly.
  • Assist the chef with planning easy yet elegant appetizers to pique customer interest.
  • Food season and cook according to recipes or criteria and personal experience.
  • Create identical dishes multiple times a day with consistent care, attention to detail, and quality.
  • Manage kitchen staff to oversee food preparation and explain steps to prepare speciality items.
  • Instruct new staff in proper food preparation, storage, use of kitchen equipment, and sanitation.
  • Transition between breakfast and lunch service.
  • Advise staff on the expectations and parameters of the goals of the kitchen and daily work.
  • Chopping vegetables, cutting fruits and preparing sauces when the kitchen staff was busy.
  • Clean and sanitize dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintain clean, trash-free workspaces to maximize productivity and safety.
  • Train new staff on food preparation and safety procedures.
  • Operate kitchen equipment in accordance with manufacturer instructions.
  • Clean and maintain work areas, equipment and utensils.
  • Follow food safety practices and sanitation guidelines.

Room Service

Meriton Suites
2021.05 - 2021.08
  • Responsibilities:
  • Room supplies restocked with a personal touch with every job.
  • Good professional presentation.
  • Maintenance of well-calibrated systems so that inspections are accurate.
  • Perform general functions such as organizing supplies.
  • Good customer reception
    Room service.
  • Answer detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Clear dishes, trays and carts from rooms with discretion and professionalism.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Verify accuracy and quality of orders before delivery.
  • Serve meals to customers according to established guidelines.

Education

Diploma - Hospitality And Tourism

Edutin Academy
09.2023

E.A.P. Certificate - English

TAFE – Australia College of English
11.2021

High School Diploma -

Colegio Retos
12.2015

Skills

  • Good hygiene practices
  • Teamwork
  • English and Spanish speaker
  • Meal Preparation
  • Staff Coordination
  • Pantry Restocking
  • Event Planning
  • Guest Relations
  • Kitchen operations
  • Sales
  • Dedicated
  • Passionate and enthusiastic
  • Strong focus on customer service
  • Good reception
  • Gentle
  • Performance Improvement
  • Brand Loyalty
  • Kitchen Staff Management
  • Tool Preparation
  • Hospitality Service Expertise
  • Collaborative Relationships
  • Effective Communication
  • Restaurant Operation
  • Staff Supervision and Coordination
  • Verbal and Written Communication
  • Team Motivation
  • Staff Training
  • Guest Relations
  • Driving Revenue
  • Social Media Platforms
  • Motivational Leadership
  • Production records management

Languages

Spanish
Proficient
C2
English
Advanced
C1

Timeline

Coordinador De Producción - E.I.D. SAS
2024.01 - Current
Chef / Kitchen Hand - Guzman Y Gomez Mexican kitchen
2021.08 - 2022.12
Room Service - Meriton Suites
2021.05 - 2021.08
Edutin Academy - Diploma, Hospitality And Tourism
TAFE – Australia College of English - E.A.P. Certificate, English
Colegio Retos - High School Diploma,
Jose Daniel Gomez Gaviria