Jose Daniel Gomez Gaviria
Summary
Customer Service Representative motivated and committed to providing high quality service for superior guest experiences. Positive and contagious personality with excellent interpersonal and relationship building skills, enhancing customer satisfaction and loyalty. Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Chef / Kitchen Hand
Guzman Y Gomez Mexican kitchen
Gold Coast, QLD, Australia
08.2021 - 12.2022
- Responsibilities:
- Fulfilled multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Monitored food temperature, discarding items not stored correctly.
- Assisted chef with planning easy yet elegant appetizers to pique customer interest.
Food seasoned and cooked according to recipes or criteria and personal experience. - Create identical dishes multiple times a day with consistent care, attention to detail, and quality.
- Managed kitchen staff to oversee food preparation and explain steps to prepare specialty items.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, and sanitation.
- Transition between breakfast and lunch service.
Advised the staff on the expectations and parameters of the goals of the kitchen and daily work. - Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Trained new staff on food preparation and safety procedures.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
Room Service
Meriton Suites
Gold Coast, QLD, Australia
05.2021 - 08.2021
- Responsibilities:
- Room supplies restocked with a personal touch with every job.
- Good professional presentation.
- Maintenance of well-calibrated systems so that inspections are accurate.
- Performed general functions such as organizing supplies.
- Good customer reception
Room service. - Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Verified accuracy and quality of orders before delivery.
- Served meals to customers according to established guidelines.
File Wizard
Renault, Alianza Motor
Bogota, Colombia
03.2018 - 04.2018
- Responsibilities:
- File assistant and organizes.
- Worked with internal staff to process documents and sent for closing.
- Converted documents from one application to another.
- Transmitted documents, organized revisions and tracked changes.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Managed file archival and information retrievals.
Education
Professional Diploma - Professional Diploma in Cocktails ( Hospitality )
Edutin Academy
Newark DE, United States09.2023
E.A.P. Certificate - English
TAFE – Southport QLD, Australia College of English
Southport, QLD, Australia11.2021
High School Diploma -
Colegio Retos
Bogotá, Colombia12.2015
Skills
- Good hygiene practices
- Teamwork
- English and Spanish speaker
- Older than 18 years-old
- Kitchen operations
- Kitchen cooking lines
- Sales
- Dedicated
- Passionate and enthusiastic
- Strong focus on customer service
- Good reception
- Gentle
- Complex Problem-Solving
- Performance Improvement
- Brand Loyalty
- Kitchen Staff Management
- Tool Preparation
- Hospitality Service Expertise
- Collaborative Relationships
- Kitchen Equipment Operation
- Effective Communication
- Restaurant Operation
- Staff Supervision and Coordination
- Verbal and Written Communication
- Team Motivation
- Staff Training
- Guest Relations
- Driving Revenue
- Social Media Platforms
- Motivational Leadership
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Chef / Kitchen Hand
Guzman Y Gomez Mexican kitchen
08.2021 - 12.2022
Room Service
Meriton Suites
05.2021 - 08.2021
File Wizard
Renault, Alianza Motor
03.2018 - 04.2018
Professional Diploma - Professional Diploma in Cocktails ( Hospitality )
Edutin Academy
E.A.P. Certificate - English
TAFE – Southport QLD, Australia College of English
High School Diploma -
Colegio Retos
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