Jose Alberto Rivera Contreras

• Identified and corrected discrepancies in banking documents and client contracts, ensuring data integrity.
• Independently logged Single-FEIN and Multi-FEIN implementation projects, maintaining precise client data entries.
• Managed secure document storage in SharePoint, optimizing organization and retrieval for audit readiness.
• Coordinated identity verification requests through Plaid, achieving rapid responses, and enhancing fraud prevention measures.

• Coordinated tracking of over 1,000 monthly shipments, and increased customer satisfaction through proactive communication.
• Managed investigations for delayed or lost packages, resolving 95% of inquiries to retain clientele.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Reviewed engineering drafts and produced compliant 2D isometric drawings, delivering timely, approved layouts.
• Managed multiple design projects simultaneously, ensuring timely delivery.
• Analyzed user behavior and feedback to optimize design and user experience.

• Designed CAD models that reduced manufacturing errors by 15%, improving overall production accuracy.
• Documented and updated build, quality and performance records.
• Collaborated with cross-functional teams to ensure seamless integration of product components.

Ensured quality standards in production, reducing customer returns by 5% through effective inspections and supervision.

• Optimized supply chain management by establishing strong relationships with vendors and improving inventory management strategies.
• Maintained open communication channels with staff regarding expectations, feedback, or concerns resulting in higher employee engagement levels throughout the organization.