Jose Silva
Denver ,CO
Summary
Experienced VP of HR/Compliance with a demonstrated history of working in the government administration industry. Skilled in Microsoft Word, Management, Adobe Photoshop, Filing, and Social Media. Strong operations professional with a Bachelor of Arts (B.A.) focused in Graphic Design from Bridgewater State University
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certification Analyst
Denver Economic Development & Opportunity
05.2022 - Current
- Conducts research and analysis on specific operational and/or administrative issues and confers with manager(s), supervisor(s), and/or operating personnel on scope of work, purpose, time frames, and resources requirements.
- Researches, collects, and compiles information from various sources including trends, related laws, policies, procedures, methods, and/or practices, analyzes collected data, and explores possible alternatives/solutions and the feasibility of recommended changes.
- Develops recommendations for new, revised, and/or improved work processes, policies, procedures, practices, methods, and/or other tools to implement changes/improvements and evaluates the effectiveness of proposed changes/recommendations.
- Presents findings and recommendations including any budget implications for proposed recommendations and seeks support and approval of proposed recommendations.
- Plans and assists in the installation of new methods, policies, processes, and/or procedures, provides instruction and technical assistance to operating personnel, and performs follow up to ensure defined outcomes are achieved.
- Cultivates, fosters, and maintains positive working relationships with managers, supervisors, employees, and other stakeholders to gain their cooperation and support.
- Prepares written reports that summarize research, analysis, recommendations, and implementation strategies.
- Develops and documents functional specifications detailing user needs to be utilized by system technical design staff in automating business processes.
- Performs other related duties as assigned.
- Attends relevant community meetings and events; participate in relevant councils and committees
Operations Manager
Maia Electrical Services, Inc.
07.2021 - 05.2022
- Organize and oversee the daily operations of the business
- Manage all compliance needs of the business
- Maintain communication with all clients
VP of HR/Compliance
Macedo Services, LLC
12.2018 - 06.2021
- Recruits, interviews, hires, and trains management-level HR staff.
- Oversees the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Manage payroll and benefits
Service Specialist
Royal-T
06.2017 - 03.2018
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Provide directions and general assistance and assist to assess condition of rental upon return
- Understand and communicate rental terms and conditions, vehicle features and other services
Bar Owner and Operator
Republica
02.2017 - 03.2018
- Manage weekly vendor accounts, business expenses, and supply orders.
- Handle daily cash records, readings, bank deposits and bookkeeping
- Ensure the integrity of restaurant operations through excellence in customer relations
Certification Intake Specialist
Commonwealth of Massachusetts/Executive Office for Administration and Finance/Operational Services Division/Supplier Diversity Office
06.2006 - 11.2016
- Responsible for assisting in all aspects of certification application investigation process
- Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries
Customer Service Specialist
EMD Serono
01.2015 - 06.2015
- Assisted customers verifying authenticity of EMD Serono product using in house product security applications resulting in 100% high satisfaction evaluations.
- Maintained day to day reporting of all customer service operations and submitted analytical insights to management.
- Reported solution oriented reports to management and executed solutions, thus evaluated by management.
Security Officer
Starwood Hotels and Resorts
09.2004 - 05.2006
- Responsible for facilities security, guest and employees` safety by following the safety procedures mandated by the hotel.
- Protected hotel property from theft, fire and full damage by implementing security procedures and regulations under little supervision and responsible for execution of hotel reservation operations overnight.
Education
Bachelor of Arts - Graphic Designs
Bridgewater State College
Bridgewater, MA05.2004
Skills
- Customer Service
- Public Speaking
- Microsoft Office
- Photoshop
- Indesign
- Conflict Resolution
- Event Planning
- Training
- Decision Making
- Small Business
Certification
OSHA 10 Hour Outreach Training Program - Construction
LANGUAGES
English
Capeverdean Creole
Portuguese
Spanish
CONTACT
- PHONE: 857-249-2629
- EMAIL: jose.c.silva1981@gmail.com
Timeline
Certification Analyst
Denver Economic Development & Opportunity
05.2022 - Current
Operations Manager
Maia Electrical Services, Inc.
07.2021 - 05.2022
VP of HR/Compliance
Macedo Services, LLC
12.2018 - 06.2021
Service Specialist
Royal-T
06.2017 - 03.2018
Bar Owner and Operator
Republica
02.2017 - 03.2018
Customer Service Specialist
EMD Serono
01.2015 - 06.2015
Certification Intake Specialist
Commonwealth of Massachusetts/Executive Office for Administration and Finance/Operational Services Division/Supplier Diversity Office
06.2006 - 11.2016
Security Officer
Starwood Hotels and Resorts
09.2004 - 05.2006
Bachelor of Arts - Graphic Designs
Bridgewater State College