Languages
Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
JOSE SIERRA

JOSE SIERRA

Bogota
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Languages

Spanish
Native language
English
Advanced
C1

Summary

Talented engineer possessing considerable experience provisioning implementation and deployment of technical and business solutions to clients either from public or private sector agencies and businesses employing diverse information management and contact center environments. An organizational leader capable of serving as a mentor and coach for junior staff. Offer customer support providing technical assistance supporting contact center software solutions using best practices in troubleshooting, communication, and problem resolution.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Deployment Engineer

Sutherland Global Services - NICE Nexidia
Bogota
10.2021 - Current
  • Installed client products according to specific and detailed method of procedure (MOP). which describes step-by-step all guidelines for completing implementation.
  • Provided client support to multiple clients in 24/7 uptime environment.
  • Performed root cause analysis and general troubleshooting.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Senior Professional Services Engineer

Sutherland Global Services - NICE InContact
Bogota
10.2020 - 09.2021
  • Identified, analyzed, and resolved infrastructure vulnerabilities and application deployment issues for around 25 clients.
  • Installed, configured, tested, and maintained operating systems, application software, and system management tools.
  • Participated in system development life cycle from requirements analysis through system implementation on more than 30 projects.
  • Managed installation, upgrade, and deployment projects and provided on-site direction for network engineers.

Professional Services Engineer

Sutherland Global Services - NICE Engage
Bogota
06.2014 - 09.2020
  • Planned, installed and integrated client software solutions at customer's environment for around 150 projects, while following defined methodology, processes, system requirements, and customer-specific needs.
  • Worked directly with project management team to assist with any technical questions regarding our solution from kick-off of project until turnover of delivered solution to support center.
  • Reported issues found during implementation and engage support teams for assistance as well as escalated to higher tiers and management as appropriate.
  • Documented and maintained client system specifications (Site Documentation) on more than 100 customers.

Mathematics Teacher

Secretaria Educacion de Bogota (Secretary of Education of Bogota)
Bogota
01.2013 - 05.2014
  • Prepared and implemented lesson plans covering required course topics.
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
  • Administered assessments and standardized tests to evaluate student progress on 5 educational institutions.
  • Led interesting and diverse group activities to engage students in course material.

Radio Frequency Engineer

U.T TeleAccess
Bogota
10.2012 - 12.2012
  • Technical inspection of sound broadcasting on more than 60 AM/FM stations according to national technical plan (Spectrum National Agency).
  • Increased legal use of spectrum by Providing technical support for surveillance and control of radio spectrum.
  • Performed operations by executing system upgrades, troubleshooting component failures, and installing approved system modifications.

Home Automation Engineer

Grupo Sayros
Bogota
01.2009 - 08.2009
  • Built automation systems for around 5 small companies and 20 homes to monitor and/or control attributes such as lighting, climate, entertainment systems, and appliances.
  • Design simple home security systems such as access control and alarm systems.
  • Provided basic support to more than 15 home automation systems that typically connected to controlled devices to central smart home hub
  • Provided support to user interface that controls automation systems using wall-mounted terminals, tablet or desktop computers, mobile phone applications, or Web interfaces that may also be accessible off-site through Internet.

Junior Telecom Engineer

Damovo Colombia
Bogota
01.2007 - 12.2008
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance, and support of Data, mobile, and VoIP devices.
  • Provided technical support to telephony extensions, ACD groups, and other telephony infrastructure (trunks, E1 T1 links).
  • Operated and configured Ericsson's IP PBX (Analogical and Digital) using basic Linux commands to complete simple to complex configurations and commands.
  • Provided on-site support for data center telephony infrastructure to meet customer telephony configuration needs.

Education

Bussiness And Advanced English Certificate - English-as-a-Second-Language Education

Princess College, London, England
05.2010

Advanced CEFR C1 Level Certificate - English-as-a-Second-Language Education

Malvern House International, London, England
09.2009

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Escuela Colombiana De Ingenieria Julio Garavito , Bogota
09.2006
  • Additional studies in TV Engineering and Digital Signal Processing.

High School Diploma -

Colegio Nueva York, Bogota
12.1999
  • Continuing education in maths

Skills

  • Data and Analytics
  • Deployment Support
  • Application Administration
  • Issue Resolution
  • Continuous Deployment
  • Strong Communication and Interpersonal Skills
  • Technical Support and Assistance
  • Client Requirements
  • Virtual and Cloud Technologies
  • Eagerness to Learn New Technologies
  • Software Testing and Validation
  • Product Deployment
  • Team Communication and Collaboration
  • Technical Documentation and Reporting
  • System and Network Security
  • Solutions Deployment
  • Data and Systems Architecture
  • Atlassian JIRA
  • Best Practices and Methodologies
  • Design Specifications
  • SQL Server Reporting Services
  • Data Warehousing and Analytics
  • Customer Support
  • Active Directory Knowledge
  • Performance Analytics

Certification

I will supply certifications at your request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Deployment Engineer - Sutherland Global Services - NICE Nexidia
10.2021 - Current
Senior Professional Services Engineer - Sutherland Global Services - NICE InContact
10.2020 - 09.2021
Professional Services Engineer - Sutherland Global Services - NICE Engage
06.2014 - 09.2020
Mathematics Teacher - Secretaria Educacion de Bogota (Secretary of Education of Bogota)
01.2013 - 05.2014
Radio Frequency Engineer - U.T TeleAccess
10.2012 - 12.2012
Home Automation Engineer - Grupo Sayros
01.2009 - 08.2009
Junior Telecom Engineer - Damovo Colombia
01.2007 - 12.2008
Princess College - Bussiness And Advanced English Certificate, English-as-a-Second-Language Education
Malvern House International - Advanced CEFR C1 Level Certificate, English-as-a-Second-Language Education
Escuela Colombiana De Ingenieria Julio Garavito - Bachelor of Engineering, Electrical, Electronics And Communications Engineering
Colegio Nueva York - High School Diploma,

Similar Profiles

CREATE PROFILE
JOSE SIERRA