JOSE QUEVEDO
Denver,CO
Summary
Flexible and honorable professional with proven Hospitality, Food & Beverage, and Customer Service experience in Hotel and Restaurant settings seeking to provide unparalleled support. Proven leadership strengths and ability to manage multiple responsibilities in a fast- paced environment. Well-organized with familiarity in training and developing newly hired staff members.
Overview
8
8
years of professional experience
Work History
Bartender
Williams and Graham
09.2021 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Server
Virgin Hotels Chicago
05.2018 - 08.2020
- Maximized sales and revenue by ensuring the prompt greeting and serving of guests
- Provided customer service to patrons with concerns or special requests
- Ensured food and beverage service standards were met, resolved guest complaints in a courteous manner, and worked side by side with staff to train and model appropriate service standards
- Took guests' orders and correctly entered them into computers for transmittal to kitchen staff
- Presented menus to guests and answered questions about menu items, making recommendations upon request
Server
Punch Bowl Social Chicago
10.2018 - 07.2019
- Took orders from patrons for food or beverages
- Served food or beverages to patrons, and prepared or served specialty dishes at tables as required
- Checked with guests to ensure satisfaction and took action to correct any issues
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
- Prepared checks that itemize and total costs and sales taxes
Barback
The Pink Squirrel
11.2017 - 06.2018
- Conceptualized and implemented employee training and effectiveness program
- Trained bar staff and familiarized them with company policies and directives
- Constantly stocked refrigerating units with all items necessary for a successful service as well as replaced empty beer kegs
- Sliced and pitted fruit used to garnish drinks
- Batched and prepared flavors for mixed drinks
Lead Barback/Server Assistant
Virgin Hotels Chicago
04.2017 - 05.2018
- Stars of the Industry Award recipient
- Organized catering for special events
- Cleaned up spills and removed empty bottles and trash to maintain cleanliness
- Performed serving, cleaning, or stocking duties in establishments, such as cafeterias and dining rooms, to facilitate customer service
Education
Associate of Arts - Biology
Miami Dade College
Miami, FL05.2016
Skills
- Attention to details
- Outstanding customer service
- Basic accounting
- Craft cocktail preparation
- Hospitality service expertise
- Safe service compliance
- Composed under a high volume work environment
Accomplishments
- Bar 5-Day Program graduate with "Bar Ready" honors
- Stars of the industry award recipient
- Food safety first principles
- Basset Certification
- Point of Sale trained
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Williams and Graham
09.2021 - Current
Server
Punch Bowl Social Chicago
10.2018 - 07.2019
Bartender/Server
Virgin Hotels Chicago
05.2018 - 08.2020
Barback
The Pink Squirrel
11.2017 - 06.2018
Lead Barback/Server Assistant
Virgin Hotels Chicago
04.2017 - 05.2018
Associate of Arts - Biology
Miami Dade College
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