Jose Mebarak
Commercial Advisor And Customer Service
Sabaneta,ANT
Summary
Proven Commercial Advisor with a track record of developing innovative solutions at all my jobs, enhancing customer loyalty through exceptional service management and conflict resolution. Skilled in competitive analysis and pricing strategy, consistently exceeding client expectations. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Commercial Advisor
Konecta
Itagui, Antioquia
06.2024 - 10.2024
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific client needs.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
Customer Service Representative
Solvo S.A.S
Envigado, Antioquia
02.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Advisor
1,618 Arq Y Mob S.A.S
Sincelejo, Departamento de Sucre
02.2021 - 08.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
Education
Technical Professional - Health Administration
FUNDETEC
Sincelejo, Colombia 02.2015 - 12.2020
Skills
Technical knowledge
Professionalism
Customer Service Management
Influencing skills
Competitive Analysis
Pricing strategy
Professionalism
Languages
Spanish, English
Native language
Timeline
Commercial Advisor
Konecta
06.2024 - 10.2024
Customer Service Representative
Solvo S.A.S
02.2023 - 05.2024
Customer Service Advisor
1,618 Arq Y Mob S.A.S
02.2021 - 08.2021
Technical Professional - Health Administration
FUNDETEC
02.2015 - 12.2020
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