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Bilingual Client Experience Analyst with strong organizational skills. Over 2 years of customer service experience in different areas including technical support, restaurant management and billing. A proven track record implementing company policies in a fast paced environment. Good at call control, calm under pressure with experience in both inbound and outbound calling, chat and email interactions. Used to dealing with metrics and reaching productivity targets. Great multitasker and willingness to take on added responsibilities to meet team goals and metrics.

Client Experience Analyst with 10 years of experience in providing and ensuring excellent service delivery at every touch point of the customer journey. Adept at building strong client relationships and leading teams. Proficient in handling multiple priorities with precision, coordinating executive projects, and facilitating effective team communication. Skilled in building strong professional relationships, implementing strategic initiatives, and fostering collaboration to drive business success. Demonstrates exceptional communication, organizational, and problem-solving abilities, with a passion for providing top-level executive support.

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Extended experience working in products and projects for multinational and small organizations. Lean-Agile Product inception and Roadmap, end-to-end solution building + ITSM Operations (mostly IT). Team, Program, Leadership coaching with a systemic and humanistic view.
Culture improvement and facilitation with Organizational and Team design organized around value (Lean value streams. Lean Portfolio Management.

Currently looking for full-time employment as Lean Scaled Agile SAFe Lean Agile Business Analyst / Product Owner / Program Consultant / Manager in the European region or Remote.
Proven track record in project / teamwork, as well as commitment, energy, and a real enthusiasm for solving complex problems to our customers, clients and stakeholders; including conflict management and facilitation.

Official trainer for SAFe Scaled Agile, ScrumManager, OKR, Lean Management, Change Management and Innovation, Certiprof + working in a Work Group of DASA (DevOps Agile Skills Association).

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated individual with experience in sales and customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Jose Malagon-Cano

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Client Experience Analyst

Business Systems Analyst II

Digital Client Support Analyst

Data Validation Specialist

Education

Bachelor of Science - Business Administration

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Client Experience Analyst

Business Systems Analyst II

Digital Client Support Analyst

Data Validation Specialist

Bachelor of Science - Business Administration

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