JOSE LEON DANIEL
Red Star Vapor
Denver,CO
5
years of professional experience
Proven shift leader with expertise in team supervision, cash handling, and customer service. Committed to enhancing guest satisfaction while ensuring compliance with food safety regulations. And equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Key Holder
4 Months- Managed daily operations and opened/closed store as a key holder.
- Ensured compliance with company policies and procedures, maintaining a safe environment.
- Oversaw inventory management, including restocking shelves and conducting weekly product orders.
- Resolved customer inquiries and concerns efficiently, improving overall satisfaction rates.
- Collaborated with management to streamline workflows and optimize store efficiency.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Shift Leader
3 Years 3 Months- Supervised team members during peak hours to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Assisted in resolving customer complaints to enhance guest satisfaction.
- Monitored food safety practices to comply with health regulations consistently.
- Executed cash handling procedures accurately during shift transitions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Shift Leader
1 Year 3 Months- Supervised team of up to 7 during daily shifts, ensuring efficient operation and customer satisfaction.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Trained team members on operational procedures and customer service standards to enhance overall performance.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated tasks to employees and monitored activities and task completion.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted in resolving customer complaints to enhance guest satisfaction.
- Monitored food safety practices to comply with health regulations consistently.
- Executed cash handling procedures accurately during shift transitions.
- Checked orders for quality and completeness.
Skills
Team supervision and training
POS operation
Customer service management
Food safety and compliance
Operational management and coordination
Effective communication skills
Time management and prioritization
Motivational leadership and team engagement
Sales strategies and upselling techniques
Store maintenance
Inventory monitoring
Task delegation
Customer service
Cash handling
Training and mentoring
Timeline
Key Holder
Red Star Vapor
04.2026 - CurrentRead More
Shift Leader
Smashburger
12.2022 - 03.2026Read More
Shift Leader
Auntie Anne's Pretzels
09.2021 - 12.2022Read More