Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Jose Gonzalo Castellanos Ordoñez

Jose Gonzalo Castellanos Ordoñez

Virtual Assistant
Bucaramanga

Summary

Detail-oriented Legal Operations and Virtual Assistant with over four years of experience in customer service and more than two years supporting U.S.-based immigration law firms. Strong background in client intake, case follow-ups, legal document organization, and administrative support within remote and on-site legal environments. Advanced English (C1) with proven ability to manage deadlines, handle confidential information, and collaborate effectively with U.S. legal teams.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Receptionist

Rivas & Associates
04.2025 - Current
  • Serve as the first point of contact for clients and managing high-volume incoming calls.
  • Maintain accurate client and case-related information in internal systems.
  • Ensure professional and confidential communication between clients, attorneys, and legal staff.
  • Coordinate client requests and route information to the appropriate legal departments.

VIRTUAL ASSISTANT

LOGOS, VIRTUAL ASSISTANTS
09.2023 - 03.2024
  • Following up on client cases.
  • Update personal information of clients.
  • Understanding clients requests and transfering the information to the department in charge.
  • Making sure the deadlines were handled on time.

CUSTOMER SERVICE REPRESENTATIVE

INTOUCHCX, BOGOTÁ
11.2021 - 02.2023
  • Manage information in real time about customer orders.
  • Sending replacements of products.
  • Adjusting refunds for issues on orders.
  • Customer service.
  • Managing customer's accounts and personal information.

CUSTOMER SERVICE REPRESENTATIVE

ACCEDO COLOMBIA S.A.S. BUCARAMANGA
08.2017 - 02.2020
  • Customer service.
  • Helping the client to understand their bill.
  • Managing the client's account in order to fix internal issues.
  • Providing the client accurate information regarding the products and services of the company.

Education

FINANCIAL ACCOUNTING -

UNIDADES TECNOLÓGICAS DE SANTANDER
BUCARAMANGA
02.2026

HIGH SCHOOL DEGREE - undefined

COLEGIO DE SANTANDER
BUCARAMANGA
12.2015

Skills

Legal administrative and operational support

Client intake and follow-ups

Case tracking and documentation

Legal document organization

Confidential data handling

Deadline and time management

Remote collaboration with US legal teams

Multitasking and attention to detail

Timeline

Receptionist

Rivas & Associates
04.2025 - Current

VIRTUAL ASSISTANT

LOGOS, VIRTUAL ASSISTANTS
09.2023 - 03.2024

CUSTOMER SERVICE REPRESENTATIVE

INTOUCHCX, BOGOTÁ
11.2021 - 02.2023

CUSTOMER SERVICE REPRESENTATIVE

ACCEDO COLOMBIA S.A.S. BUCARAMANGA
08.2017 - 02.2020

HIGH SCHOOL DEGREE - undefined

COLEGIO DE SANTANDER

FINANCIAL ACCOUNTING -

UNIDADES TECNOLÓGICAS DE SANTANDER
Jose Gonzalo Castellanos OrdoñezVirtual Assistant