Jose Gonzalez-Chavez
Denver
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Billing Specialist
Brothers Masonry Inc.
Denver, CO
06.2021 - 10.2025
- Processed and verified billing information for accuracy and compliance.
- Resolved customer inquiries regarding account statements and payment discrepancies.
- Collaborated with project managers to ensure timely invoicing for completed work.
- Utilized accounting software to track payments and maintain accurate records.
- Enhanced customer satisfaction by resolving billing disputes promptly and professionally.
Delivery Driver
DoorDash
Denver, CO
03.2020 - 06.2021
- Delivered food orders promptly, ensuring customer satisfaction and compliance with safety protocols.
- Managed multiple deliveries simultaneously, optimizing routes for efficiency and timely service.
- Interacted professionally with customers, addressing inquiries and resolving issues effectively.
- Maintained vehicle cleanliness and functionality, performing routine inspections to ensure operational readiness.
Restaurant Shift Lead
Tequila Grill
Ottumwa, IA
04.2016 - 03.2020
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business opportunities.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
Education
High School Diploma -
Ottumwa Highschool
Ottumwa, IA05.2016
No Degree - Nursing
Indian Hills Community College
Ottumwa, IA05.2016
Skills
- Bilingual
- Customer service
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Data entry
- Relationship building
- Sales promoting
- Time management
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Billing Specialist
Brothers Masonry Inc.
06.2021 - 10.2025
Delivery Driver
DoorDash
03.2020 - 06.2021
Restaurant Shift Lead
Tequila Grill
04.2016 - 03.2020
High School Diploma -
Ottumwa Highschool
No Degree - Nursing
Indian Hills Community College