Hi, I’m
JOSE GABRIEL GALEANO TORRES
Medellín
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
4
years of professional experience
Work History
Shopify
Specialist Support Advisor
10.2024 - Current
Job overview
- Followed all company policies and procedures to deliver quality work
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Collaborated with cross-functional teams to achieve project goals on time and within budget
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance
Lean Solutions Group
Logistics Coordinator
01.2024 - 05.2024
Job overview
- Tracked orders and notified customers of status or potential delays
- Trained new employees on logistics procedures, promoting a consistent approach across the team
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary
- Ensured compliance with industry regulations, reducing the risk of fines or penalties
- Categorized logistics documents such as invoices, bill of lading and packing slips
Concentrix (Allstate)
Client Assistance Agent
01.2023 - 12.2023
Job overview
- Provide assistance to clients of property and auto policies
- Explaining billing, adding, removing, and replacing vehicles
Concentrix (Chime)
Transaction Dispute Agent
06.2022 - 12.2022
Job overview
- Carry out disputes of unrecognized transactions or with inconveniences
- Explain balances, transfers (ACH) income and expenses of the credit cards and savings accounts
EVOLVE your English
Marketing Manager
08.2021 - 10.2021
Job overview
- Create Marketing strategies in order to attract new clients using tools such as cold calling, digital marketing, among others
- Also schedule meetings with potential clients to close deals
Education
Universidad Autónoma del CaribeBarranquilla, Atlántico
International Business and Finance from Logistics & International Trade
Skills
- Bilingual
- Insurance
- Transaction disputes
- Customer service
- Problem-solving
- Communication
- Technology
- Adaptability
- Negotiation
- Persistence
- Time management
- Product knowledge
- Closing sales
- Follow-up
- Advanced communication
Timeline
Specialist Support Advisor
Shopify
10.2024 - Current
Logistics Coordinator
Lean Solutions Group
01.2024 - 05.2024
Client Assistance Agent
Concentrix (Allstate)
01.2023 - 12.2023
Transaction Dispute Agent
Concentrix (Chime)
06.2022 - 12.2022
Marketing Manager
EVOLVE your English
08.2021 - 10.2021
Universidad Autónoma del Caribe
International Business and Finance from Logistics & International Trade
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