Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Jose Elias Bravo

Jose Elias Bravo

Bilingual Agent
San Diego,CES

Summary

With 5 years of proven experience in sales and customer service, I have consistently exceeded goals while implementing new problem solving strategies. Creating, building, and maintaining strong customer relationships is vital to our success. In my experience, I successfully learned how to expertly manage sales channels through CRM software, as well as how to provide personalized customer service focused on finding the best or most efficient way to help my clients, these skills are among my greatest strengths. I have leadership skills, but also have the ability to work in a team with harmony, avoiding misunderstandings and looking for a way to achieve our goals, always having excellence as a goal. I have extensive knowledge of best sales practices, negotiation techniques and customer engagement strategies. Thriving in fast-paced and dynamic environments, I trust my ability and the skills obtained over the years to be a valuable addition to any organization.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Virtual Assistant

Global Assist
09.2022 - 11.2024
  • In this job, my main job was to answer calls from vehicle owners, wanting to know the reason why the car was towed and where it was located, also with properties with which the company had a contract to tow a vehicle that was under some violation
  • in addition to taking inventory of each vehicle that entered our yards

Bilingual Assistant

Webhelp
01.2022 - 02.2023

Advisor

Cash App
02.2021 - 10.2022
  • My main functions consisted of structuring, sending and financing consumption and commercial purchases, as well as teaching customers the appropriate use of the services we provided
  • Direct structuring of sales transactions
  • Customer Relationship management, financial/banking duties, financial sales, team leader, sales leader
  • I needed to be in constant communication with multiple lenders

Sales Specialist

Cox Communications
10.2018 - 06.2020
  • As a Sales Representative, I stood out by driving revenue growth and cultivating a strong relationships with clients, while at the same time motivating and helping my colleagues to achieve or exceed their goals, guiding and advising them based on what I learned and my overall experience
  • Through strategic sales initiatives and deep market knowledge, I consistently achieved exceptional results in my assigned territory the time I was with this company

Technical Support Specialist

Cox Communications
10.2018 - 06.2020
  • Our main task was to provide technical support to our clients through chat when they had any questions to install a new device, if any of the services (internet, cable TV) did not work correctly, indicate the basic troubleshooting, making sure that everything returned to normal, and if the problem persisted when doing this, we had to schedule an appointment for the specialized technician to go directly to the place of residence to solve the problem

Education

Bachelor's degree - Humanities/Humanistic Studies

Universidad Central de Venezuela
07.2002 - 05.2007

Skills

  • Customer Service Representatives
  • Domain Name System (DNS)
  • Customer Relationship Management (CRM)

Timeline

Virtual Assistant

Global Assist
09.2022 - 11.2024

Bilingual Assistant

Webhelp
01.2022 - 02.2023

Advisor

Cash App
02.2021 - 10.2022

Sales Specialist

Cox Communications
10.2018 - 06.2020

Technical Support Specialist

Cox Communications
10.2018 - 06.2020

Bachelor's degree - Humanities/Humanistic Studies

Universidad Central de Venezuela
07.2002 - 05.2007
Jose Elias BravoBilingual Agent