Jose Cardoza
Denver
Summary
Dynamic leader with proven expertise in customer relationship management and strategic planning, honed at Autozone. Excelled in enhancing customer satisfaction and loyalty, while driving team performance and business growth. Skilled in conflict resolution and safety procedures, achieving notable improvements in workplace safety and operational efficiency. Demonstrates exceptional decision-making and team leadership, contributing to significant business development.
Overview
5
5
years of professional experience
Work History
Manager
Autozone
04.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Commercial Sales Specialist
Autozone
04.2020 - Current
- Trained junior staff on sales techniques, product knowledge, and industry best practices.
- Delivered comprehensive product presentations, demonstrating in-depth knowledge of features and benefits tailored to clients'' needs.
- Spearheaded initiatives aimed at increasing brand awareness among potential customers via digital marketing campaigns.
- Participated in trade shows, networking events, and conferences to expand professional network connections within the industry.
- Evaluated competitor offerings to inform pricing strategy adjustments that enhanced competitiveness in the market.
- Shared information on Product or Service with audience to achieve improved branding.
- Developed robust relationships across various organizational levels within both existing and prospective client organizations, which ultimately translated into enhanced customer loyalty rates.
- Provided ongoing account management support for commercial clients, ensuring high levels of retention and satisfaction.
- Supported management with annual budget and sales predictions to increase ROI.
- Increased client satisfaction by providing exceptional customer service and addressing commercial sales inquiries.
- Developed long-term relationships with clients, resulting in repeat business and referrals.
Education
High School Diploma - Business
Cec Early Collage of Denver
Denver, CO05.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
- Performance management
- Policy implementation
- Conflict resolution
- Sales management
- Business administration
- Marketing
- Negotiation
- Business planning
- Business development
- Emergency response
- Safety procedures
- Inventory management
- Computer skills
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Customer relationship management
- Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Autozone
04.2020 - Current
Commercial Sales Specialist
Autozone
04.2020 - Current
High School Diploma - Business
Cec Early Collage of Denver
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