Jose Baylon
Denair
Summary
Dynamic Operations Manager with a proven track record at CCFS, excelling in team leadership and strategic planning. Enhanced performance outcomes through effective employee motivation and rigorous performance monitoring. Streamlined processes to boost operational efficiency, achieving high customer satisfaction rates while ensuring compliance with policies and safety standards.
Overview
7
7
years of professional experience
Work History
Operations Manager
CCFS
04.2024 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Operations Supervisor
CCFS
10.2021 - 04.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
Freight Handler
RAC Transport
08.2018 - 10.2021
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
- Achieved rapid turnaround times for inbound shipments through swift unloading, sorting, and storage procedures.
- Verified and noted count and condition of cargo received.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Collaborated with team members to resolve challenges and improve productivity.
- Improved loading times for outbound trucks by employing optimal stacking techniques and maximizing available space.
Education
High School Diploma -
Horizon High School
El Paso, TX06-2012
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Strategic planning
- Schedule management
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
CCFS
04.2024 - 03.2025
Operations Supervisor
CCFS
10.2021 - 04.2024
Freight Handler
RAC Transport
08.2018 - 10.2021
High School Diploma -
Horizon High School
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