Summary
Overview
Work History
Education
Skills
Certification
Place Of Birth
Driver License
Personal Information
Marital Status
References
Timeline
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Jose Alejandro Movilla Restrepo

Jose Alejandro Movilla Restrepo

Accounter
Barranquilla,ATL

Summary

I am an Academic Bachelor with an emphasis in Economic Sciences, graduated from the La Salle Institute School. I am an educated, proactive, resourceful, helpful person, with a great sense of belonging, commitment to the obligations acquired and a great ability to work together.

Experienced customer service professional bringing 2 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues.


Overview

6
6
years of professional experience
16
16
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Logistic coordinator

Perfiles y soluciones logisticas
03.2022 - 02.2024
  • Track and trace, Brokerage, Dispatcher
  • Improved order accuracy through meticulous data entry and verification processes.
  • Evaluated potential risks within logistics operations proactively implementing measures to mitigate potential issues.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Implemented a warehouse organization system that increased storage capacity and accessibility.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Generated documentation and information required for customer shipments.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.

Agent of customer service BPO

Foundever
10.2021 - 03.2022
  • Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Informed clients of policies and procedures.
  • Verified and improved quality standards by analyzing customer service metrics.

Atención de servicio al cliente y ventas

Emtelco
01.2018 - 01.2021
  • Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Informed clients of policies and procedures.
  • Verified and improved quality standards by analyzing customer service metrics.

Education

High School Diploma -

Colegio Instituto La Salle
Barranquilla, Colombia
05.2001 - 05.2017

Accountancy -

Universidad Del Atlántico
Barranquilla, Colombia

Colombo Americano
Barranquilla, Colombia

Sena
Barranquilla, Colombia

Skills

Reports Generation

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Certification

Inglés Intermedio - Centro Cultural Colombo Americano

Place Of Birth

Barranquilla

Driver License

A2 - Motorcycle of any cylinder

Personal Information

  • Hobbies: Video Juegos, Streaming, Medios audiovisuales
  • Date of Birth: 07/22/00
  • Gender: Hombre
  • Nationality: Colombiano

Marital Status

Soltero

References

  • Reimond Nel fabregas Barrios, Supervisor de operaciones - Emtelco, 3022073698, Barranquilla
  • Carlos Andrés Martínez Silva, Verificador de Información de Crédito – Banco Serfinanaza, 3114067993

Timeline

Logistic coordinator

Perfiles y soluciones logisticas
03.2022 - 02.2024

Agent of customer service BPO

Foundever
10.2021 - 03.2022

Atención de servicio al cliente y ventas

Emtelco
01.2018 - 01.2021

High School Diploma -

Colegio Instituto La Salle
05.2001 - 05.2017

Accountancy -

Universidad Del Atlántico

Colombo Americano

Sena

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