Jose Alejandro Movilla Restrepo
Accounter
Barranquilla,ATL
Summary
I am an Academic Bachelor with an emphasis in Economic Sciences, graduated from the La Salle Institute School. I am an educated, proactive, resourceful, helpful person, with a great sense of belonging, commitment to the obligations acquired and a great ability to work together.
Experienced customer service professional bringing 2 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Logistic coordinator
Perfiles y soluciones logisticas
03.2022 - 02.2024
- Track and trace, Brokerage, Dispatcher
- Improved order accuracy through meticulous data entry and verification processes.
- Evaluated potential risks within logistics operations proactively implementing measures to mitigate potential issues.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
Agent of customer service BPO
Foundever
10.2021 - 03.2022
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Informed clients of policies and procedures.
- Verified and improved quality standards by analyzing customer service metrics.
Atención de servicio al cliente y ventas
Emtelco
01.2018 - 01.2021
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Informed clients of policies and procedures.
- Verified and improved quality standards by analyzing customer service metrics.
Education
High School Diploma -
Colegio Instituto La Salle
Barranquilla, Colombia 05.2001 - 05.2017
Accountancy -
Universidad Del Atlántico
Barranquilla, ColombiaColombo Americano
Barranquilla, ColombiaSena
Barranquilla, ColombiaSkills
Reports Generation
Problem-Solving
Transportation Management
Supply Chain Operations
Shipment Tracking
Inventory Control
Driver Scheduling
Purchase Orders
Warehousing Processes
Shipping Documentation
Shipment Coordination
International shipments
Certification
Inglés Intermedio - Centro Cultural Colombo Americano
Place Of Birth
Barranquilla
Driver License
A2 - Motorcycle of any cylinder
Personal Information
- Hobbies: Video Juegos, Streaming, Medios audiovisuales
- Date of Birth: 07/22/00
- Gender: Hombre
- Nationality: Colombiano
Marital Status
Soltero
References
- Reimond Nel fabregas Barrios, Supervisor de operaciones - Emtelco, 3022073698, Barranquilla
- Carlos Andrés Martínez Silva, Verificador de Información de Crédito – Banco Serfinanaza, 3114067993
Timeline
Logistic coordinator
Perfiles y soluciones logisticas
03.2022 - 02.2024
Agent of customer service BPO
Foundever
10.2021 - 03.2022
Atención de servicio al cliente y ventas
Emtelco
01.2018 - 01.2021
High School Diploma -
Colegio Instituto La Salle
05.2001 - 05.2017
Accountancy -
Universidad Del Atlántico
Colombo Americano
Sena