Bilingual Agent
Webhelp
05.2022 - 10.2022
- Maintained advanced knowledge of client products and services and tracked, documented and retrieved information in call tracking database.
- Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer.
- Answered more than 50 call per day.
- Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
- Prepared complete and accurate work and notated accounts in requested language.
