
Experienced guest services worker skilled in communication, problem-solving, and customer relations. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven, and committed to enhancing guest experiences with positive attitude.
Coordinated guest reservations and check-ins to enhance visitor experience, often during overnight shifts from 9pm- 7am. I handled light maintenance requests, closed and opened the pool and hot tubs. As well as running security checks around the grounds of seven total public access buildings.
Greeted customers, provided product information, processed transactions and managed a cash register handling customer concerns with professionalism. I often worked the floor assisting in maintaining store cleanliness and organization.
Worked as a Housekeeper/Front Desk Attendant, managing both guest services and housekeeping duties to ensure a seamless and welcoming experience. Responsibilities included greeting and checking in guests, handling reservations and payments using hotel management software, responding to guest inquiries and special requests, and maintaining cleanliness and sanitation standards in both guest rooms and common areas.