Jorge Rafael Perez
Customer Service
Bucaramanga,SAN
Summary
Hardworking Customer Service Representative with one year of experience working with Target, Amazon and Doordash Trained in project and time management with extensive knowledge of costumer support, acknowledgment and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance Colombia s.a.s
Floridablanca, Santander
09.2020 - 03.2021
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Costumer Service Agent
Accedo Colombia s.a.s
Floridablanca, Santander
03.2020 - 08.2020
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on company systems, form completion, and access to services.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Colegio Técnico Vicente Azuero
Floridablanca, SantanderSkills
Creative problem solving
Service standard compliance
Route dispatch
Good listening skills
Technical Support
Order fulfillment
Timeline
Customer Service Representative
Teleperformance Colombia s.a.s
09.2020 - 03.2021
Costumer Service Agent
Accedo Colombia s.a.s
03.2020 - 08.2020
High School Diploma -
Colegio Técnico Vicente Azuero