Jorge David Amador Andrade
Customer Service Representative
Bogota,HUI
Summary
Enthusiastic Travel Advisor with strong background in crafting personalized travel itineraries and delivering exceptional customer service. Skilled in navigating complex travel arrangements, ensuring seamless experiences, and leveraging deep destination knowledge to create unforgettable holidays. Committed to building lasting client relationships and consistently exceeding expectations. Adept at handling last-minute changes and providing innovative solutions.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Travel Advisor Specialist
Sutherland
04.2023 - 10.2024
- Built rapport with customers through courteous and professional communications.
- Processed and issued product orders and service upgrades for customers.
- Utilize available resources to find solutions to issues they’re unfamiliar with.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Led weekly team meetings to discuss performance metrics, encouraging a culture of continuous improvement and excellence.
- Utilised travel booking systems and software proficiently, ensuring accuracy in all transactional processes.
- Monitored travel trends and client feedback to continually improve service offerings and customer experience.
- Advised on important travel information, such as passports and visas, tailoring according to destination of interest.
- Handled customer enquiries via phone, email, and in-person, providing detailed information on destinations and services.
Customer Service Representative/Airline Reservation Agent
Konecta
06.2022 - 06.2023
- Provide assistance to passengers regarding flights, reservations, baggage and other
services, ensuring proper customer service. - Review, analyze and manage the required documentation and security on domestic and international flights
- Supervised boarding processes and airport procedures
- Assisted customers with product-related questions, feedback and complaints.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Execute operational workflows utilizing Amadeus GDS.
English teacher
Instituto Politecnico del Sinu
01.2018 - 11.2018
- Evaluated students' comprehension of lessons through relevant test questions.
- Updated learning resources to achieve curriculum goals.
- Adapted teaching style for students with Special Educational Needs and Disabilities.
- Managed pupil behavior, applying appropriate and effective measures in cases of misbehavior.
- Planned lessons with dynamic discussions and exercises to promote engagement.
Education
Certificate of Higher Education - Education
University of Cordoba
Skills
- Customer service expert
- Documentation expertise
- Live chat support
- Logistical planning
- GDS management (Amadeus)
- Time Management and Multitasking skills
- Reservations management
Timeline
Travel Advisor Specialist
Sutherland
04.2023 - 10.2024
Customer Service Representative/Airline Reservation Agent
Konecta
06.2022 - 06.2023
English teacher
Instituto Politecnico del Sinu
01.2018 - 11.2018
Certificate of Higher Education - Education
University of Cordoba
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