Jorge Alberto Quinones Lezama
L NASM Certified Personal Trainer
Summary
I have been characterized as a natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
4
4
years of professional experience
Work History
Retention/Sales Associate
Accedo Technologies
12.2023 - 09.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Technical Support/Sales Agent
Asurion
08.2021 - 09.2022
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Account Service Agent
Scotiabank
01.2021 - 09.2021
- Managed high-volume accounts, ensuring accurate billing and prompt payment collection.
- Kept up-to-date on industry trends and changes in regulations, allowing for informed discussions with clients regarding potential impacts on their accounts.
- Handled escalated calls from dissatisfied customers, working diligently to resolve their issues and restore confidence in the company''s services.
- Conducted comprehensive account reviews, highlighting opportunities for cost savings or enhanced services for clients.
- Assisted customers in navigating complex account systems, making it easier for them to manage their finances effectively.
Education
Associate of Arts - Health And Fitness
NASM
Gilbert, AZ 05.2001 -
Associate of Arts - English-as-a-Second-Language Education
Miami Dade Comunity College
Miami, Colombia 05.2001 -
High School Diploma -
Gabriela Mistral
Bucaramanga, Colombia 05.2001 -
Skills
Sales expertise
Excellent people skills
Multi-tasking strength
Problem solving skills
Exceptional customer service
Listening skills
Upselling
Payment processing
Order processing
Reliable and punctual
Verbal/written communication
Languages
fluent in both spanish and english.
Timeline
Retention/Sales Associate
Accedo Technologies
12.2023 - 09.2024
Technical Support/Sales Agent
Asurion
08.2021 - 09.2022
Account Service Agent
Scotiabank
01.2021 - 09.2021
Associate of Arts - Health And Fitness
NASM
05.2001 -
Associate of Arts - English-as-a-Second-Language Education
Miami Dade Comunity College
05.2001 -
High School Diploma -
Gabriela Mistral
05.2001 -
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