Jorge Pulido
Bucaramanga,Santander
Summary
Business professional with expertise in customer service and marketing. Bilingual in Spanish and English, capable of managing customer interactions across various channels while analysing campaign performance metrics to enhance brand initiatives. Proven adaptability in fast-paced environments supports organisational efficiency and customer satisfaction.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Sales Manager
Homeaglow
05.2026 - Current
- Managed full sales process from initial contact to customer retention, ensuring seamless transitions and strong client engagement.
- Executed high-volume cold calls to identify leads, address objections, and successfully close sales.
- Conducted regular follow-ups with prospects and existing customers to enhance conversion rates and foster long-term relationships.
- Present service benefits, membership options, and promotional offers while identifying customer needs and recommending suitable solutions.
- Use CRM systems to track leads, update pipelines, and maintain records.
Marketing Assistant
Avolta
Gold Coast
03.2024 - 11.2025
- Executed promotional campaigns and business initiatives for marketing department to increase brand visibility and drive sales.
- Analysed campaign performance metrics and presented actionable insights to management for strategic decision-making.
- Developed marketing materials, ensuring brand consistency across digital and in-store channels to enhance customer engagement.
- Coordinated project timelines, communications, and logistics with cross-functional teams.
Customer Service Agent (Voice & Back Office)
L'Oréal, INTOUCH CX
06.2023 - 11.2023
- Managed customer requests through voice and email channels, providing accurate and timely responses that improved customer satisfaction for clients in the United States and Canada.
- Resolved administrative issues within internal systems, improving data accuracy and contributing to operational efficiency.
- Coordinated with logistics teams on deliveries, meeting deadlines and improving supply chain processes.
Sales Agent
Altice, ACCEDO Technologies
12.2022 - 06.2023
- Identified and addressed customer needs to deliver tailored telecommunications solutions that increased satisfaction and retention.
- Utilised effective communication strategies to explain products and enhance service adoption.
- Coordinated sales and service activation processes, ensuring accuracy and compliance with internal policies.
- Collaborated with technical teams to coordinate timely installations, enhancing the overall customer experience.
- Updated customer records to facilitate follow-ups and streamline issue resolution.
Customer Service Agent
Kohl's Campaign, ACCEDO Technologies
05.2022 - 11.2022
- Resolved customer inquiries in both English and Spanish, providing clear and timely responses to support efficiency and retention.
- Optimised complaint handling procedures, reducing resolution times and enhancing customer satisfaction.
- Managed product returns with accurate verification processes, boosting customer satisfaction and loyalty.
- Ensured compliance with internal policies and external regulations, maintaining quality and security in every interaction.
- Collaborated with internal teams to streamline inventory updates, ensuring product accuracy and availability for customers.
Customer Service Representative
ATENTO Teleservicios
12.2020 - 06.2021
- Managed customer inquiries and complaints, ensuring swift resolutions that elevated customer satisfaction.
- Coordinated with technical teams to resolve complex cases, reducing wait times and improving service delivery.
- Identified recurring issues to drive continuous improvement of internal processes.
Education
High School -
Virrey Solis School
Bucaramanga, Colombia01-2020
Diploma of Business -
Greystone College
Brisbane, Australia11-2025
Skills
- Lead generation
- Client relationship management
- Marketing analytics
- Performance metrics
- Campaign coordination
- Market research
- Email correspondence
- Written correspondence
- Problem-solving
Languages
Spanish
English
Portuguese
Certification
- IELTS - (7.0)
Languages
- Spanish, Nativo
- English, C1
- Portuguese, B1
TOOLS
- WORD
- EXCEL
- POWERPOINT
- MICROSOFT TEAMS
- CANVA
- SALESFORCE
- CRM SYSTEMS
- ZOOM
References
References available upon request.
Timeline
Sales Manager
Homeaglow
05.2026 - Current
Marketing Assistant
Avolta
03.2024 - 11.2025
Customer Service Agent (Voice & Back Office)
L'Oréal, INTOUCH CX
06.2023 - 11.2023
Sales Agent
Altice, ACCEDO Technologies
12.2022 - 06.2023
Customer Service Agent
Kohl's Campaign, ACCEDO Technologies
05.2022 - 11.2022
Customer Service Representative
ATENTO Teleservicios
12.2020 - 06.2021
High School -
Virrey Solis School
Diploma of Business -
Greystone College