Jorge Pulido
Bucaramanga
Summary
Business professional with expertise in customer service and marketing. Bilingual in Spanish and English, capable of managing customer interactions across various channels while analyzing campaign performance metrics to enhance brand initiatives. Proven adaptability in fast-paced environments supports organizational efficiency and customer satisfaction.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Marketing Assistant
Avolta
Gold Coast
03.2024 - 11.2025
- Developed marketing materials while ensuring brand consistency across digital and in-store channels.
- Executed promotional campaigns and business initiatives for Marketing Department.
- Analyzed campaign performance metrics and presented findings to management.
- Coordinated project timelines, communications, and logistics with cross-functional teams.
Customer Service Agent (Voice & Back Office)
L'Oréal, INTOUCH CX
07.2023 - 12.2023
- Managed customer requests through voice and email channels, delivering accurate and timely responses that enhanced customer satisfaction, including interactions with clients in the United States and Canada.
- Resolved administrative issues within internal systems, enhancing data accuracy and supporting operational efficiency.
- Collaborated with logistics teams to coordinate deliveries, ensuring deadlines were met and optimizing supply chain processes.
Sales Agent
Altice, ACCEDO Technologies
01.2023 - 07.2023
- Identified and addressed customer needs to deliver tailored telecommunications solutions that increased satisfaction and retention.
- Applied effective communication strategies to clearly explain products and drive service adoption.
- Managed sales and service activation processes, ensuring accuracy and compliance with internal policies.
- Collaborated with technical teams to coordinate timely installations, enhancing the overall customer experience.
- Maintained up-to-date customer records to improve follow-ups and issue resolution.
Customer Service Agent
Kohl's Campaign, ACCEDO Technologies
06.2022 - 12.2022
- Resolved customer inquiries in both English and Spanish, providing clear and timely responses to support efficiency and retention.
- Optimized complaint handling procedures to reduce resolution times and enhance user experience.
- Managed product returns with accurate verification processes, improving customer satisfaction.
- Collaborated with internal teams to streamline inventory updates, ensuring accuracy and availability.
- Ensured compliance with internal policies and external regulations, maintaining quality and security in every interaction.
Customer Service Representative
ATENTO Teleservicios
01.2021 - 07.2021
- Managed customer inquiries and complaints, ensuring fast resolutions that improved overall satisfaction.
- Coordinated with technical teams to resolve complex cases, minimizing wait times and enhancing service delivery.
- Identified recurring issues to support continuous improvement of internal processes.
Education
Diploma of Business -
Greystone College
Brisbane, Australia11-2025
High School -
Virrey Solis School
Bucaramanga, ColombiaSkills
- Campaign coordination
- Marketing analytics
- Performance metrics
- Market research
- Customer service
- Email communication
- Written communication
- Problem-solving
Languages
- Spanish, Nativo
- English, C1
- Portuguese, B1
Languages
Spanish
Native
Native
English
Advanced (C1)
C1
Portuguese
Intermediate (B1)
B1
Certification
- IELTS - (7.0)
TOOLS
- WORD
- EXCEL
- POWERPOINT
- MICROSOFT TEAMS
- CANVA
- SALESFORCE
- CRM SYSTEMS
- ZOOM
Timeline
Marketing Assistant
Avolta
03.2024 - 11.2025
Customer Service Agent (Voice & Back Office)
L'Oréal, INTOUCH CX
07.2023 - 12.2023
Sales Agent
Altice, ACCEDO Technologies
01.2023 - 07.2023
Customer Service Agent
Kohl's Campaign, ACCEDO Technologies
06.2022 - 12.2022
Customer Service Representative
ATENTO Teleservicios
01.2021 - 07.2021
Diploma of Business -
Greystone College
High School -
Virrey Solis School