Jorge Martinez
Aurora,CO
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Boondocks Parker
08.2021 - Current
- Supervise and manage a team of employees to ensure smooth park operations, resulting in increased customer satisfaction.
- Responsible for opening and closing procedures, ensuring safety protocols were followed, and addressing customer concerns in a timely and effective manner.
- Trained new employees on park policies and procedures, leading to reduced training time and improved employee performance.
- Maintained accurate records of daily cash and credit card transactions, demonstrating strong attention to detail and financial management skills.
Education
Technical Diploma - Cybersecurity
University of Colorado Boulder
Boulder, COSkills
- Strong customer service skills with experience in addressing customer concerns in a professional manner
- Bartending, serving and restaurant management experience
- Proficient in problem-solving and critical thinking, with the ability to adapt to changing situations quickly
- Knowledge of basic first aid procedures and safety protocols
- Proficient in Microsoft Office and other computer applications
- Strong verbal and written communication skills, able to communicate effectively with customers and colleagues
- Experience cooking and prepping in the kitchen for daily operations and banquets
- Experience in managing and training employees, including scheduling, coaching, and motivating team members to achieve goals
- Decision-making
- Customer service focus
Certification
TIPS Certified Thru 07/27
Timeline
Shift Manager
Boondocks Parker
08.2021 - Current
Technical Diploma - Cybersecurity
University of Colorado Boulder
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