JORGE MARTINEZ

• Oversee daily fulfillment and inventory operations, ensuring accurate and timely processing of online and in-store orders in a high-volume retail environment.

• Coordinate pick, pack, and ship workflows, supporting efficient product flow from backroom to guest or store pickup.

• Monitor operational KPIs such as order accuracy, fulfillment speed, and inventory reliability to maintain strong service levels.

• Maintain high inventory accuracy through cycle counts, stock organization, and routine operational checks.

• Lead and coach a team of 15–20 members, coordinating daily fulfillment priorities and ensuring efficient execution of order processing and inventory operations.

• Collaborate with store leadership and merchandising partners to identify operational challenges, improve product flow, and support consistent in-stock performance across key merchandise categories.

• Managed merchandising execution across multiple product departments, ensuring product availability, pricing accuracy, and visual merchandising standards.

• Supervised teams of up to 20 team members, coordinating daily tasks such as stocking, replenishment, and sales floor organization.

• Monitored sales and inventory performance to support replenishment routines and maintain strong in-stock levels.

• Coordinated weekly price changes, promotional signage, and merchandising resets across general merchandise categories.

• Collaborated with inbound and fulfillment teams to maintain efficient product flow and support store sales goals.

• Led front-end operations, ensuring efficient checkout processes and a positive guest experience.

• Supervised service team members, providing coaching and support to maintain strong service standards.

• Addressed guest concerns and escalated issues, ensuring timely resolution and customer satisfaction.

• Monitored front-end operations during peak traffic periods to maintain service efficiency.

• Supported backroom operations including truck unloads, inventory organization, and stock movement to the sales floor.

• Maintained accurate inventory records through cycle counts and system updates.

• Assisted departments with replenishment to ensure consistent product availability.