Jorge Guerra

Executed various roles, including customer service delivery, reception, and product stocking.

• Operated forklifts to efficiently move materials within warehouse.
• Loaded and unloaded shipments while adhering to safety protocols.
• Maintained organized storage areas for accessible inventory management.
• Collaborated with team members to enhance daily warehouse operations.
• Assisted in training new operators on safe forklift practices.
• Navigated efficient routes for timely deliveries across designated areas.
• Inspected vehicles regularly to ensure safe operation during deliveries.

• Supervised cashier team to ensure efficient transaction processes.
• Managed cash register operations and maintained accurate cash drawers.
• Trained new cashiers on customer service standards and register protocols.
• Resolved customer inquiries to enhance shopping experience and satisfaction.
• Coordinated daily cash reconciliation and reported discrepancies promptly.
• Implemented training programs to improve cashier performance and efficiency.
• Monitored inventory levels at point of sale for optimal stock management.
• Facilitated communication between management and cashier staff for operational updates.

• Developed strong relationships with clients to understand their needs.
• Presented product solutions tailored to customer requirements.
• Conducted market research to identify new sales opportunities.
• Collaborated with team members to enhance sales strategies.
• Managed customer accounts to ensure satisfaction and retention.
• Analyzed sales data to inform decision-making and strategy adjustments.
• Trained new sales staff on company products and best practices.

Operations Manager Grew the capacity of the store and customer satisfaction through the implementation of protocols and strategies.

Duties: Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities Assessing and analyzing departmental budgets to find ways to optimize profitability Identifying opportunities to expand or shift course based on market changes Enforcing regulatory and safety standards

• Drove to the store to achieve remarkable achievements and exceptional growth in sales. Proactively identified solutions to enhance the sales team's capabilities and customer satisfaction. Duties: Oversaw the daily workflow of the store. Schedules and assigns staff to ensure efficient operations and optimal customer experience. Assistance with the recruitment and training of staff, and conducting timely and constructive performance evaluations. Managed and maintained inventory in good standing. Purchasing, as per franchise regulations, expands sales across the state, and includes the assessment of financial reports, invoicing, and routing.