Jorge David

My responsibility as Elite sales agent and Appointment setter for a car dealerships company was as follows:
* Maintaining the company's high standards in the sales process.
*Provide all pertinent product information to the customer.
* Provide prompt response to any customer concerns and redirect to the sales process.
* maintain an organized schedule for potential sales appointments
*follow up with customers who are in the sales process to ensure they have all necessary information
*keep the manager's appointment schedule organized
*Know our product to perfection in order to maintain standards in the sales process
*Overcome any objections the customer may have in the sales process.

My responsibility as a collections team leader for a company in the logistics industry was:
*Maintain the customer database updated and important information for the collections process such as company bank accounts, relevant financial information of the customers among others.
* Daily follow up on the status of debts receivable from our customers between the terms of 30 days, 60, 90 and maximum 120 days of non-payment.
* maintain continuous communication with our customers to ensure a professional and efficient collection process.
* analyze the current collection process, analyze and improve processes to always guarantee the best service in our company.
* Share the knowledge acquired with the agents assigned to my supervision and maintain a proactive and stable communication to guarantee a correct learning process.
*Monitor the performance of new agents and mitigate possible errors.
*Deliver reports on collections performed in different periods to the company's board of directors.

My responsibility as a Billing Specialist for a company in the logistics industry was as follows:
*To know perfectly the requirements to invoice our customers depending on the nature of the customer and their payment standards and invoice them respectively.
*Maintain a remarkable order in the documents required by the customer to receive our invoices.
*To verify that the information required by the client for our invoicing is correctly filled out.
*send our invoices to the correct channels to receive this type of documentation.
*keep the information in order in the CRM of our company.
*provide billing information to any area of our company that requests it.