Jordon Marie Dinneen
Denver
Summary
Caring, hardworking and service-oriented Registered Nurse with more than 5 years of experience pursuing a career as a Luxe Room Administrative Professional. Well-versed in delivering outstanding customer service and managing a fast paced, high stress work environment. Collaborative and enthusiastic leader with expertise in training new staff while providing top-notch service to patients. Flexible and ready to learn and contribute to team success. Dedicated employee known for reliability, pursuing employment where good customer service and positive attitude will make a difference.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Southwest Airlines
02.2022 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Registered Nurse
University of Colorado Hospital
08.2018 - Current
- Improved patient outcomes and quality of care by providing patient-centered care for diverse populations.
- Trained new RN hires to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Prioritized nursing tasks and assignments in a fast-paced, ever-changing environment.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Trained as Relief Charge RN
Advanced Care Partner
University of Colorado Hospital
08.2017 - 07.2018
- Improved patient outlook and daily living through compassionate care
Server
Pasta Jay's Italian Restaurant
09.2013 - 05.2017
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Addressed concerns or complaints quickly to improve service through effective conflict resolution
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Education
Some College (No Degree), General Studies -
University of Hawaii At Manoa
No Degree - Human Development And Family Studies
University of Colorado Denver
Aurora, COBachelor of Science, Nursing -
University of Colorado Denver
05.2018
Skills
- Customer service and professionalism
- Policy and procedure compliance
- Flexible
- Working collaboratively
- Relationship and rapport building
- Workflow and time management
- Conflict resolution
- Positive attitude
- Schedule Management
- Cleanliness and Sanitation
- Verbal and Written Communication
- Strong Work Ethic
- Professional Appearance
- Team management
- Leadership and mentoring
- Patient care and education
- Staff development and precepting
- Conflict Mediation
Accomplishments
Daisy Award nominee (2021) for outstanding patient centered care.
activities and certifications
- Patient Experience Champion & Advocate 2020-2022
- Basic Life Support Certified 2017 - Current
- Student Council President - University of Colorado College of Nursing 2017-2018
- Student Council Treasurer - University of Colorado College of Nursing 2016-2017
references
- Kim Ruby, Charge Nurse, University of Colorado Hospital, kimberly.ruby@uchealth.org, (303) 594-9603
- Jill Rosenberger, Supervisor/Manager, Pasta Jay's Italian Restaurant, jillmcleanrosenberger@gmail.com, (303) 888-5846
- Kirsten Weland, Southwest Flight Attendant, kirstenweland@aol.com, (303) 929-7907
Timeline
Flight Attendant
Southwest Airlines
02.2022 - Current
Registered Nurse
University of Colorado Hospital
08.2018 - Current
Advanced Care Partner
University of Colorado Hospital
08.2017 - 07.2018
Server
Pasta Jay's Italian Restaurant
09.2013 - 05.2017
Some College (No Degree), General Studies -
University of Hawaii At Manoa
No Degree - Human Development And Family Studies
University of Colorado Denver
Bachelor of Science, Nursing -
University of Colorado Denver
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