Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Volentir

Jordan Volentir

Brighton,CO

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

15
15
years of professional experience

Work History

Office Administrator/Data Entry

RDI
09.2022 - 04.2025
  • Answered/fielded phone calls
  • Received and responded to 40+ emails per day
  • Completed New Hire onboarding paperwork
  • Direct line of communication for shop employees to Area Manager
  • Accounts Receivables/Payables - verifying sales amounts/taxes, requesting documentation for tax exemption, payment transactions, following up on past due balances/collections
  • Purchase Order creation, order investigation, communicating with Head Office about Accounts Payables/Receivables accounts and investigation
  • Communicating with customers about pick up times/deadlines, requesting documentation needed for iron to be certified/re-certified
  • Data entry of customer supplied iron that was tested
  • Upkeep with State required documents.
  • Participation in work functions
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Improved workplace efficiency with regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Patient Care Coordinator

Legacy Ridge Dentistry
Westminster, CO
04.2022 - 08.2022
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both clinic and its patients through expanded resources.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.

Lead Front Desk

Open and Affordable Dental Firestone
02.2021 - 04.2022
  • Self-motivated, with strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in team environment.
  • Excellent communication skills, both verbal and written.
  • Enhanced patient experience by providing welcoming and efficient front desk service.
  • Contributed to practice''s success by consistently meeting monthly revenue targets through effective scheduling and follow-up procedures.
  • Demonstrated versatility in administrative tasks including data entry, payment processing, report generation, and document management – helping maintain smooth office operations overall.
  • Maintained patient confidentiality at all times, adhering to strict HIPAA guidelines and office policies.
  • Ensured prompt payment from insurance providers by submitting accurate claims within established timeframes.
  • Developed strong relationships with patients through excellent interpersonal skills, fostering trust and loyalty within practice community.
  • Maintained inventory of office supplies, anticipating needs and placing orders as necessary to prevent shortages or delays in treatment.
  • Streamlined appointment scheduling processes for improved office efficiency and reduced wait times.
  • Efficiently managed multi-line phone system directing calls appropriately.
  • Increased patient satisfaction by promptly addressing billing discrepancies and resolving issues amicably.
  • Facilitated seamless communication between patients, dental professionals, and insurance companies to ensure timely processing of claims.
  • Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
  • Assisted in maintaining clean and organized office environment for optimal workflow and patient comfort.
  • Collaborated with dental staff to optimize appointment scheduling, maximizing productivity while minimizing patient wait times.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Self-motivated, with a strong sense of personal responsibility.

Server

Old Chicago
, Colorado
05.2019 - 02.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Dental Assistant

Northstar Dental
06.2018 - 05.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chair-side assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Increased patient retention by building rapport through excellent communication skills and friendly demeanor.

Front Desk

Evergreen Dental Group
08.2017 - 05.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Ensured prompt payment from insurance providers by submitting accurate claims within established timeframes.
  • Managed patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
  • Efficiently managed multi-line phone system directing calls appropriately.
  • Assisted in maintaining a clean and organized office environment for optimal workflow and patient comfort.
  • Collaborated with dental staff to optimize appointment scheduling, maximizing productivity while minimizing patient wait times.

Server

La Estrellita Mexican Restaurant and Salsa Company
05.2015 - 08.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Receptionist/Medical Record Scanner

Alcott Women’s Center at Platte Valley Medical Center
04.2014 - 06.2015
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scanned multiple paper medical records and saved to database

Busser/Host

La Estrellita Mexican Restaurant and Salsa Company
04.2010 - 11.2014
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining clean and organized dining area.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Education

Associate of Applied Science - Radiology Technologist

Aims Community College
Greeley, CO
04-2028

High School Diploma -

Eagle Ridge Academy
Brighton, CO
05-2013

Skills

  • Time management
  • Office administration
  • Database entry
  • Customer engagement
  • Verbal communication
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Menu memorization
  • Food running
  • Cleanliness standards
  • Order accuracy
  • Table bussing

Timeline

Office Administrator/Data Entry

RDI
09.2022 - 04.2025

Patient Care Coordinator

Legacy Ridge Dentistry
04.2022 - 08.2022

Lead Front Desk

Open and Affordable Dental Firestone
02.2021 - 04.2022

Server

Old Chicago
05.2019 - 02.2021

Dental Assistant

Northstar Dental
06.2018 - 05.2019

Front Desk

Evergreen Dental Group
08.2017 - 05.2018

Server

La Estrellita Mexican Restaurant and Salsa Company
05.2015 - 08.2015

Receptionist/Medical Record Scanner

Alcott Women’s Center at Platte Valley Medical Center
04.2014 - 06.2015

Busser/Host

La Estrellita Mexican Restaurant and Salsa Company
04.2010 - 11.2014

Associate of Applied Science - Radiology Technologist

Aims Community College

High School Diploma -

Eagle Ridge Academy

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Jordan Volentir