Jordan Santiago
Colorado Springs
Summary
Experienced with handling high-call volumes and addressing customer inquiries effectively. Utilizes excellent communication and problem-solving skills to provide accurate and timely assistance. Knowledge of customer service protocols and maintaining professional demeanor under pressure. Able to learn and use many programs due to being fluent with computers.
Overview
13
13
years of professional experience
Work History
Call Taker /Service Dispatcher
Humane Society of Pikes Peak Region
10.2023 - 03.2025
- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
- Handled bilingual calls with ease, ensuring clear communication and understanding for callers of diverse backgrounds.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
- Ensured customers did not feel like they would be judged while assisting with information regarding animals, adoptions and other services
- Taking in calls that involved high risk situations or that could involve law enforcement.
- Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
- Utilized software proficiently, updating caller records accurately after each interaction for seamless documentation and follow-up processes.
Receiving Clerk
Advantage Logistics
01.2012 - 08.2023
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Managed the OS&D (Overage, Shortage & Damaged) area of the warehouse documenting products and getting incorrect shipments back to their destination.
- Double-checked cargo inventories and documentation for accuracy.
- Assisted truck drivers both in person, over the phone and via email
- Scheduling for deliveries
Education
High School Diploma -
Castlemont High School
Oakland, CA01-2006
Skills
- Call prioritization
- Teamwork orientation
- Typing speed
- Empathy display
- Assertiveness
- Excellent phone demeanor
- Front desk operations
- Computer skills
- Clear communication
- Typing skills
- Greeting customers
- Customer service
Languages
Spanish
Limited Working
Interests
- Music
- Strategy Games
- Animal Care
- Animal Welfare Advocacy
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Video Gaming
- Documenting and sharing travel experiences
Timeline
Call Taker /Service Dispatcher
Humane Society of Pikes Peak Region
10.2023 - 03.2025
Receiving Clerk
Advantage Logistics
01.2012 - 08.2023
High School Diploma -
Castlemont High School
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