Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Roberts

Colorado Springs

Summary

Current student of veterinary medicine eager to begin working as a veterinary assistant to expand upon my education and working experience in the veterinary field. Experienced retail store operations worker responsible for day-to-day operations pertaining to receiving product, merchandising, efficiency, inventory management, and safety. Experienced and successful team leader in retail and office environments.

Overview

9
9
years of professional experience

Work History

Store Operations Associate

JCPenney
09.2024 - 04.2025
  • Boosted overall store appearance by consistently restocking merchandise, maintaining cleanliness, and organizing product displays.
  • Streamlined store operations by maintaining inventory accuracy and organization throughout the store.
  • Participated in regular inventory counts to maintain accurate stock levels, contributing to better order planning and reduced waste.
  • Demonstrated adaptability by cross-training in various departments, increasing versatility within the team and supporting multiple areas of operation as needed.
  • Conducted regular price audits to ensure pricing accuracy, reducing errors and improving customer trust.

Store Operations Supervisor

At Home Decor Superstore
08.2023 - 06.2024
  • Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
  • Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
  • Assisted with training and mentoring new staff members on proper store merchandising standards.
  • Collaborated with other managers to develop cross-functional solutions for increased store performance.
  • Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
  • Effectively oversaw weekly manifest delivery reports to prepare store operations team for expected incoming products.

Store Operations Supervisor

At Home Decor Superstore
08.2021 - 01.2023
  • Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
  • Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
  • Assisted with training and mentoring new staff members on proper store merchandising standards.
  • Collaborated with other managers to develop cross-functional solutions for increased store performance.
  • Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
  • Effectively oversaw weekly manifest delivery reports to prepare store operations team for expected incoming products.

Administrative Assistant

GreyStone, Inc.
02.2019 - 01.2021
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Oversaw daily Medication Administration Records.
  • Scheduled and attended client medical appointments.
  • Recorded and filed daily client progress reports.
  • Coordinated client care needs with case management staff.
  • Oversaw daily client education and therapy groups.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations and HIPPA laws.

Technical Support Representative

Apple
01.2018 - 01.2019
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Prep Cook

Panera Bread
01.2017 - 01.2018
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Sales Associate

Jericho Nursery
01.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Current Student - Veterinary Medicine

Pima Medical Institute
Colorado Springs, CO
07-2025

Skills

  • Product display
  • Customer service
  • Organization
  • Veterinary standards and procedures
  • Inventory control
  • Client communication
  • Proper animal restraint
  • Order fulfillment
  • Animal safety
  • Visual merchandising
  • Sample collection
  • Time management
  • Medical record-keeping
  • Attention to detail
  • Veterinary terminology
  • Operational efficiency
  • Animal behavior
  • Operations oversight
  • Procedure support
  • Team leadership
  • Animal handling
  • Retail inventory management
  • Cash management
  • Employee training
  • Office administration
  • File organization
  • Filing
  • Strong problem solver
  • Documentation and recordkeeping

Timeline

Store Operations Associate

JCPenney
09.2024 - 04.2025

Store Operations Supervisor

At Home Decor Superstore
08.2023 - 06.2024

Store Operations Supervisor

At Home Decor Superstore
08.2021 - 01.2023

Administrative Assistant

GreyStone, Inc.
02.2019 - 01.2021

Technical Support Representative

Apple
01.2018 - 01.2019

Prep Cook

Panera Bread
01.2017 - 01.2018

Sales Associate

Jericho Nursery
01.2016 - 01.2017

Current Student - Veterinary Medicine

Pima Medical Institute

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