- Woodworking
- Avid Reader
- Playing Sports such as Tennis and Golf
- Preaching and Teaching in Church
- Coffee Making
Jordan Hoffmann
Colorado Springs
Summary
Dynamic insurance professional with a proven track record at USAA, excelling in regulatory compliance and customer service. Skilled in policy analysis and documentation, I effectively resolved complex issues, enhancing customer satisfaction. My ability to collaborate and streamline processes contributed to team objectives and improved operational efficiency.
I am experienced with the recruitment processes and strategies tailored for higher education. Utilizes relationship-building skills to connect with academic institutions and prospective students. Track record of achieving recruitment targets through strategic planning and effective communication.
Professional with solid foundation in youth development and outdoor recreation. Adept at organizing and executing diverse activities that promote personal growth and team spirit. Recognized for reliability and adaptability in dynamic camp settings, fostering supportive and fun atmosphere. Strong skills in conflict resolution and communication make valuable addition to any team.
Strong with focus on spreading messages and building strong communities. Adept at public speaking, content creation, and audience engagement. Strong emphasis on teamwork and adaptability, ensuring alignment with evolving organizational goals. Known for reliability, effective communication, and results-driven mindset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Professional
USAA
04.2024 - Current
- Assisted in processing insurance claims efficiently to support team objectives.
- Provided customer service by addressing inquiries and resolving issues effectively.
- Learned underwriting processes to evaluate risk and policy options accurately.
- Supported the preparation of documentation for new policy applications and renewals.
- Collaborated with team members to streamline workflow and enhance communication.
- Contributed to maintaining compliance with industry regulations through diligent record-keeping.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Communicated effectively with members of operations, finance, and clinical departments.
- Researched and resolved routine and complex issues.
Frazor Evangelical Association
Jeremy Frazor
08.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Developed and executed strategic outreach initiatives, fostering community involvement and support.
- Expanded congregation by delivering engaging and relevant sermons, incorporating multimedia presentations.
- Wrote, published and spoke about salvation to spread message of Christ to wider church.
- Enhanced worship experiences by coordinating creative elements such as music, drama, and visual arts into weekly services.
- Designed sermon series that addressed current societal issues, increasing relevance and impact on the lives of attendees.
- Led programs such as worship, study, fellowship, and service opportunities.
- Authored sermons, speeches and other materials.
College Recruiter
Maranatha Baptist University
08.2022 - 05.2023
- Developed relationships with prospective students to enhance recruitment efforts.
- Organized and participated in college fairs and campus events to promote programs.
- Conducted informational sessions for potential applicants, providing program insights.
- Collaborated with faculty to align recruitment strategies with academic offerings.
- Provided guidance and support to candidates throughout the application process, ensuring a positive experience for both parties.
- Maintained accurate records of all recruitment activities in compliance with company policies and federal regulations governing equal employment opportunity practices.
- Assisted students in exploring and selecting career paths.
- Planned and promoted career planning presentations, work experience programs and career workshops.
Library Manager
Maranatha Baptist University
08.2019 - 05.2022
- Developed and implemented innovative library programs to enhance community engagement.
- Managed daily operations, ensuring efficient resource allocation and service delivery.
- Supervised staff, providing training and support to improve performance and service quality.
- Curated diverse collections, aligning with user interests and information needs.
- Monitored facility upkeep to maintain a safe, clean, and welcoming environment for all visitors.
- Improved library efficiency by streamlining cataloging and circulation processes.
- Provided exceptional customer service by addressing patron concerns promptly and effectively.
- Kept catalog orderly and updated with latest material additions and removals.
- Organized library catalog, supplies, equipment and records.
- Resolved patrons' complaints tactfully and professionally.
- Greeted patrons warmly and offered to assist with issues or needs.
- Educated library patrons about policies for checking out materials and using resources.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Often opened and closed building.
Education
Master of Arts - Pastoral Ministry
Maranatha Baptist University
Watertown, WI05-2022
Bachelor of Arts - Pastoral Ministry
Maranatha Baptist University
Watertown, WI05-2022
Minor - Biblical Languages
Maranatha Baptist University
Watertown, WI01-2022
Skills
- Communication
- Preaching
- Teaching
- Exegesis
- Biblical Languages
- Homiletics
- Documentation skills
- Policy analysis
- Reporting skills
- Regulatory compliance
- Customer service
- Customer follow-up
Certification
- AINS, USAA - 2025
Interests
Timeline
Insurance Professional
USAA
04.2024 - Current
Frazor Evangelical Association
Jeremy Frazor
08.2023 - 05.2024
College Recruiter
Maranatha Baptist University
08.2022 - 05.2023
Library Manager
Maranatha Baptist University
08.2019 - 05.2022
Master of Arts - Pastoral Ministry
Maranatha Baptist University
Bachelor of Arts - Pastoral Ministry
Maranatha Baptist University
Minor - Biblical Languages
Maranatha Baptist University
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