Jordan Gutierrez
Thornton
Summary
Accomplished retail leader with a strong record in operations and team performance. Developed impactful training and merchandising strategies that significantly improved consumer satisfaction and sales metrics, achieving the best year for hours planned versus earned. Proven ability to inspire teams and enhance market engagement through effective leadership.
Overview
9
9
years of professional experience
Work History
Assistant head coach (Assistant store manager)
Nike
Thornton
06.2025 - Current
- Monitored sales performance and adjusted tactics to achieve record sales performance in store hours versus earned, leading district in results.
- Trained and supervised staff, improving customer service and sales techniques.
- Developed effective merchandising strategies to promote products on the sales floor.
- Resolved customer complaints promptly, maintaining high satisfaction levels among customers.
Nike Coach (department Manager)
Nike Wellness Collective
Boulder
08.2022 - 06.2025
- Developed plan for hour allocation in Well Collective, achieving 5% reduction in buffer hours against planned hours
- Created consumer experience and product training camp within the store
- Merchandised and scheduled shipments
- Developed product strategy for inventory management.
- Stretched as head coach for two Well Collective stores back to back.
- Onboarded head coach, specialists, and athletes, enhancing team capacity and expertise
- Led CFE conversations and implemented leadership IDP, fostering team development and performance
Coach (Department Manager)
Nike Clearance
Aurora
02.2021 - 08.2022
- Opened the Aurora Clearance store (Set up all operations and Athlete services)
- Hired athletes and coordinated onboarding and training processes
- Managed athlete services and facilitated goal-setting initiatives for store operations
- Developed specialists into coaching roles to enhance team capabilities
- Moved to CE to build the relationship with Consumers and drive consumer satisfaction
- Assisted head coach in developing training programs and strategies.
Nike Coach
Nike Factory
Silverthorne
02.2021 - 08.2021
- Assisted the Head Coach in developing the team and enhancing performance.
- Go Team Manager of the stockroom, Set up RFID
- Led team training sessions on product knowledge and customer engagement techniques.
- Developed tailored coaching plans to enhance individual athlete performance and skills.
- Organized community events promoting brand values and athletic participation among youth.
Lead
Nike Factory
Loveland
11.2019 - 02.2021
- Oversaw business operations during head coach's absence
- Cultivated leadership and boosted morale in a struggling team.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Full time Athelte
Nike
Loveland
10.2017 - 11.2019
- Focus on product, customer service, development and membership
- Developed associates to move up and get promoted
- Led trainings on elevated services and processes to increase store conversion and customer satisfaction
- Ran women's apparel merchandising and footwear as well as men's apparel and footwear
- Supported GO-TEAM for Thornton.
Education
Some College (No Degree) - BS in Exercise science
Colorado State University
Fort Collins, COHigh school diploma -
Erie Highschool
Skills
- Operations Management
- Hiring and scheduling
- Team Development
- Team Training
- Event Scheduling
- Customer relationship management
- Product knowledge
- Trained in every area of expertise (AOE)
- Self-starter
- Thrives in an ambiguous environment
- Great verbal and written communication skills
- Effective communication
- People leader
- Leader and Athlete Development
Timeline
Assistant head coach (Assistant store manager)
Nike
06.2025 - Current
Nike Coach (department Manager)
Nike Wellness Collective
08.2022 - 06.2025
Coach (Department Manager)
Nike Clearance
02.2021 - 08.2022
Nike Coach
Nike Factory
02.2021 - 08.2021
Lead
Nike Factory
11.2019 - 02.2021
Full time Athelte
Nike
10.2017 - 11.2019
Some College (No Degree) - BS in Exercise science
Colorado State University
High school diploma -
Erie Highschool