Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Engerman

Highlands Ranch

Summary

I am an Independent, self-driving college student seeking more real-life work experience. I bring joy, energy, and a service focus to every job. I am a hardworking leader gifted at reviewing team tasks to assure quality. I aim to be successful at maximizing team productivity.

Overview

3
3
years of professional experience

Work History

Head Lifeguard

Perfect Pools
05.2022 - 08.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Streamlined administrative tasks by implementing efficient record-keeping systems for attendance, incident reports, and maintenance logs.

Shift Lead

Crumbl Cookies
09.2021 - 08.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere

Hostess

Brothers Bar and Grill
08.2023 - 04.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Science - Molecular, Cellular, And Developmental Biology

University of Colorado Boulder
Boulder, CO
05-2028

Skills

  • Customer service
  • Team management
  • Staff supervision
  • Emergency response
  • Employee training
  • Effective multitasking
  • Patience and empathy
  • Reliability

Timeline

Hostess

Brothers Bar and Grill
08.2023 - 04.2024

Head Lifeguard

Perfect Pools
05.2022 - 08.2024

Shift Lead

Crumbl Cookies
09.2021 - 08.2024

Bachelor of Science - Molecular, Cellular, And Developmental Biology

University of Colorado Boulder

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