Jordan Daniel
Fountain
Summary
Dedicated IT Specialist with 9 years of U.S. Army experience diagnosing, repairing, and securing computer systems and networks in high‑pressure environments. Skilled in hardware troubleshooting, software support, LAN/WAN configuration, and technical communication. Seeking to bring strong problem‑solving abilities, discipline, and technical expertise to a Technology Specialist role supporting district‑wide technology operations.
Overview
8
8
years of professional experience
Work History
IT Specialist
US Army
11.2015 - 04.2024
- Addressed vulnerabilities through software patching and installation of new versions for enhanced data protection.
- Streamlined hardware and software integration to facilitate efficient work stations for employees.
- Supervised systems in operation and utilized commands to diagnose problems.
- Resolved support requests from end-users and led individuals through basic troubleshooting processes.
- Managed servers and systems to guarantee uninterrupted network operations during peak periods.
- Guided individuals through fundamental troubleshooting procedures.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed high levels of call flow and responded to technical support needs.
- Developed and implemented preventive maintenance procedures.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
Education
Associate of Science - Computer Network System Technician
IntelliTec College
12-2025
Skills
- Application troubleshooting expertise
- Error resolution techniques
- Analytical reporting expertise
- Information technology guidance
Timeline
IT Specialist
US Army
11.2015 - 04.2024
Associate of Science - Computer Network System Technician
IntelliTec College