Jordan Callister
Westminster
Summary
Dynamic and results-driven professional with extensive experience at Chick-fil-A, excelling in kitchen management and team leadership. Proven track record in employee training and quality control, fostering a positive work culture while ensuring compliance with food safety standards. Bilingual in Spanish, adept at enhancing customer service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Heart of House Director
Chick-fil-A
Thornton
01.2023 - 12.2024
- Led and maintained the kitchen team, and all aspects of back-of-house operations.
- Oversaw the hiring, orientation, and training processes for the kitchen team.
- Maintained store cleanliness by assigning rotating weekly cleaning projects and ensuring they were completed.
- Assisted in daily inventory checks, including receiving daily deliveries and placing future orders.
- I wrote the weekly schedule for the kitchen team, with an emphasis on meeting productivity targets while balancing the needs of the business with the availability and needs of the team.
- Conducted disciplinary conversations with team members when necessary, as well as resolved disputes between team members as they arose.
- Received a ServSafe food safety certificate.
- Met weekly with the team of directors to discuss the business and areas of opportunity.
- Organized storage space to maximize efficiency.
- Maintained a positive, welcoming team culture.
- Performed monthly quality and safety inspections.
Shift Manager
Chick-fil-A
Thornton
01.2021 - 12.2022
- Maintained cleanliness and organization of work area.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed daily cash intake by counting registers and performing end of day sales analysis.
- Directed and led employees and team members on effective operations, methods and procedures.
- Ensured compliance with food safety regulations and quality standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Oversaw day-to-day operations as the manager on duty.
Education
Some College (No Degree) -
Brigham Young University
Provo, UTSkills
- Spanish- Expert
- Customer service
- Quality control
- Employee scheduling
- Kitchen management
- Food safety
- Inventory management
- Staff training
- Meeting facilitation
- Team leadership
Timeline
Heart of House Director
Chick-fil-A
01.2023 - 12.2024
Shift Manager
Chick-fil-A
01.2021 - 12.2022
Some College (No Degree) -
Brigham Young University
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